Hi all! Today is my 18th birthday and so as a result, I was finally able to sign up for a Monzo account. I thought I’d share my experience so far along with my observations going through the onboarding process.
Before I go any further, I just wanted to say that I really love the look of Monzo. I’ve heard great things about it from friends and I fully trust the team behind it. Any issues below are described to help make Monzo better and saying that I found a problem does not mean that I think less of Monzo because of it.
Without further ado:
I began by trying to sign up on Android, a few minutes after midnight. The app told me that I needed to be 18 to sign up, and after some fiddling, I realised that in reality, the Android app requires you to be at least 18 years and one day.
Moving forward, I installed the Monzo app on my iPod. I was able to signup there and the whole process went swimmingly until… I was put into some strange queue state. Each time I opened/refreshed the app, the screen went red and I was given an error stating that I was still in the waiting list and was not a prepaid user. Once this vanished, I was told that 0 users were ahead of me.
I then decided to try and look on my Android device, but as I had previously opted to sign up, I couldn’t go back from the “Account Details” registration screen. This seemed to show up on app launch even after clearing the app’s data and cache, which I found unusual. Uninstalling the app however allowed me to sign in to an existing account and with that I received the magic link. Once the app opened, I was presented with a screen telling me that Monzo would soon be coming to the United Kingdom and that I’d be told as soon as this happened! Very peculiar!
At this stage, I have to give an enormous thanks to the team at Monzo. They replied to my Facebook message at 44 minutes past midnight, asking me to check the app again, and I was ready to get started when I did. Signing up was a breeze, identity verification worked first time, and I now have a card on its way which I am very excited for.
I’ll keep you all updated with feedback when I get my card and begin using Monzo more regularly. Due to the great customer support and brilliant feature set, I actually plan on going #FullMonzo pretty quickly. I may have struggled to sign up but I was certainly determined to do so - and I think I made the right decision.