Hello,
I am wondering if there are any Monzo staff that can help out here. A friend of mine has messaged me today saying he got a free year of premium for being a loyal customer. Is this something that is being offered to other customers?
Regards
Oh my.
Not staff here, but did your friend tell you how it happened? Was it on the back of a support chat or just a pop up in the app?
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I want to believe this but I canāt see it happening, unless to settle a complaint possibly.
This screams scam.
If not, if itās not in the app you havenāt got the offer.
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Itās always a āfriendā 
If it was real Iām sure heād of been able to prove it to you
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I spoken to him properly and now know why. he added his wife to his account and they offiered premium for the price of plus.
You canāt add someone to an account.
He could have created a joint account with her, but you canāt have Premium/Plus for joint accounts.
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This sounds too good to be true. Unless Monzo confirm this or screenshots show otherwise Iām inclined to add a warning to the thread title.
wonāt lie I clicked in on the hope some final year magic had happened
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If itās too good to be true, it usually is.
Whatās more concerning is itās a friend. Are you sure itās them and theyāve not had something of theirs compromised? 
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Yeah this didnāt happen, Iām 99.9% certain of it, if Iām wrong Iāll eat my hat*
*I donāt own a hat
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New device you have to do a video selfie thing
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Free Plus for a month has been going on for a while I think
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I had to take a photo of my passport too when I got my new phone
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I donāt recall having to do that bit, but either way thereās deffo extra security when adding to a new device at least 
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Well I cannot say that applies to everyone, but I have never had that apply. I have moved between different phones a few times this last year because of a breakage and never did Monzo require that. Revolut did mind
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Kind of, but not really.
Iām in Austria right now, and my personal phone is currently sat at home. Maybe I should have actually checked when the cab driver asked if Iād left anythingā¦
Anyway I do have my work phone and Iāve never used it for Monzo. When I logged in, and clicked the magic link I was asked for my cardās pin and nothing else. I was in.
About 30 seconds later my account got blocked, and I was told that I needed to submit a video saying āHi Iām Richard and Iām a Monzo customerā and a few seconds after sending the video my account was unblocked.
So thereās no default extra security, but it seems like thereās some sort of risk model where if you fail it, you do get asked extra stuff. In my case, āwait, why are you logging in on a new device when your phone is 900 miles away?ā
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There was for me, like I said a video selfie
Edit - just seen Danās post after mine, new process 
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You now need to complete a video challenge every time you log into a new device. Itās triggered, like for you, after youāve logged in by entering the PIN.
As far as Iām aware we donāt offer the sort of trial as outlined by the OP.
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Ah nice, interesting thanks Dan.
Just out of interest, the verification was incredibly quick, like literally seconds. Are you using machine learning or similar to handle these? Itās difficult to believe a human compared my new video to my previous ones / ID that quickly.
I also appreciate that this might be a sensitive question that you canāt answer!
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I donāt think I should either confirm or deny that!
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