Monzo Plus – you asked us to make it simpler, so we’ve created bundles

[Rat_au_van (Em)]

Why are you signing up for a product that you see no benefit in? That package won’t change
And what are Monzo Scouts?

[nathanthomson8 (Nathan)]

@anon77192990

I went for “The Supporter” and it does exactly what it says on the tin. Every part of the offering is rubbish

@anon77192990

At what point does the Monzo Scouts decide every Monzo Plus offering including the three new tiers has been a bad idea.

Mate.. thats a bit hypocritical isnt it

[anon99402360]

@Rat_au_van

Monzo Scouts?

@anon94554600 is a Monzo Scout if memory serves me correctly.

Basically a role in Monzo were the scout seeks out ideas and stress tests the idea / finds out why it won’t work to save teams doing unnecessary work.

[lpoolrob (Rob)]

@simonb

look at the huge levels of engagement with Bruno around the new navigation, or with myself, Jarno, Paul and others who have been providing updates on Bill Pots and Get Paid Early.

@simonb

internally I’ve seen a lot of communication around it and it all points in the same direction - “We should have communicated this better

I think this is what lots of people don’t understand. Other aspects have had great communication. Why was their total radio silence on Plus? Staff KNEW they were not communicating, it wasn’t a learning experience for them to discover that they were not.

But thank you for your reply. I know lots of people, myself included, have given you a tough time.

[anon83334443]

What a ridiculous thing to do… don’t support something you think is rubbish! If nobody bought it then they’d finally get the message and build something people actually want.

It’s a business, and is designed to make money from you… this is no charity.

[Ordog]

@simonb

digital high-five

[Jon11a (Jon)]

Thanks for this Simon. Great to hear.

As you mentioned, this forum is just one way to give feedback, I’m keen to get the link to the feedback survey that was mentioned in the plus event on Tuesday evening. It seemed to be talked about to attendees but not given to those watching online?

Any chance you can dig this out?

Thanks again.

[simonb]

That would be one for @Sheri - I’ve not caught up on the event yet, was it a feedback form for existing Plustomers? I’ll see what I can find out tomorrow!

[Jon11a (Jon)]

Thanks @simonb. Yes, it was @Sheri who mentioned it around 1.40 on the livestream playback.

Took it to be feedback form for plus customers on the changes. Just wanted to be able to participate even though I couldn’t make it in person.

Thanks.

[Dribfunk (Kickstarter's easier than Monzo Plus!)]

From what I can gather here, people are simply stating the same thing as the whole Brexit issue.

Something was offered and wasn’t delivered.

It’s the same as a Kickstarter campaign.

It’s the same as buying from Wish.

Or is this simply me simplifying things?

You go to a shop and buy a product or pop to a bank for a finished product. Monzo were simply stating that they were hoping to provide something for us - they threw their hands up and admitted it wasn’t great so they’re now fixing it (or simply spinning a yarn).

Yes, I’m paying £3 a month for a card and that’s all - but it’s £3 that will hopefully allow Monzo to turn things around and provide something near to what I want. If not, well, that’s my fault for not being able to foresee the future when I invest my money.

The event on Tuesday was, albeit a few youngsters talking the talk, but somehow I believe in them. The company has come this far and I expect in years to come, we’ll all look back and say how farcical this debacle was and we’ll just laugh maniacally into our mocha-choco-latte-soya-vegan-friendly-caffeine-free-coffee-au-lait-home-brewed-organic-naturally-flavoured-non-alcoholic-best-of-British-beer.

Maybe…

[JustJordds (Jordan)]

I’m genuinely still perplexed with the complete u-turn, especially in light of @simonb 's post about watching the forum closely (completely understand there are other forms of feedback and data).

It just seems that Plus hasn’t been handled well - it had a possibly good future and tied in with the marketplace/ hub and spoke model but now it is just the same as any other bank’s packages.

Now if that is down to complexity, why not develop that? You’ve spent the time to develop the whole app to make it a better UX. It just screams crying shame

[TTJJ]

@Dribfunk

If not, well, that’s my fault for not being able to foresee the future when I invest my money.

It’s not your fault at all. Thats why consumer protections are in place. If you pay for something and it wasn’t delivered as expected, you’re entitled to being refunded in full. If you buy something from Wish that ends up being rubbish and not as expected you are well within your rights to cancel the purchase.

[cookywook (Richard Cook)]

In case anyone missed it, we’ve posted an updated on some changes we’re doing this week to make signup simpler for the new bundles flow.

Making Monzo Plus signup simpler

Hi everyone. We’re back today with an update on some testing we’re doing on Monzo Plus this week. We’re continuing to tweak parts of the sign-up process to make sure it’s as simple as possible. One experiment (seen below) is testing taking you straight to sign-up after picking a bundle, vs. returning you to the bundle select screen to add another. [Experiments_Flow] We’re testing a few tweaks like this over the week, so that’s why you might have a different sign-up flow to other people. We’r…

Please take a look and let us know what you think. And I’d be super keen to hear if you find these updates useful. What else would you like to know about what we’re doing behind-the-scenes?

[saf]

Thanks @cookywook - definitely a step in the right direction.

I’d like to know more about the Metal Cards. Latest we’ve heard on this is

Monzo Plus – you asked us to make it simpler, so we’ve created bundles

You forgot the best part, if you want a metal card there’s two cool ways to get it: Loot Box/Lottery with supporter bundle (probably no cards to enter the draw anyway as, and I quote “There is a couple of cards” -> that is in total lol) As limited time offer -> if you get ALL 3 Bundles Also the plus/investor cards will stay poor quality for AT LEAST 3 more months, but we won’t stop producing them

We keep hearing they are expensive yet no one has put a actual figure on it

[johnbiondini]

@saf

As limited time offer → if you get ALL 3 Bundles slight_smile Also the plus/investor cards will stay poor quality for AT LEAST 3 more months

@cookywook Will the metal card have the Investor badge? Also, is the promotion related to the free metal card if you get all three bundles already available?
Thanks

[Webby53096]

So far in terms of availability, we’ve heard two confirmed things:

1. If you opt for all 3 plus bundles you’re guaranteed a card
2. If you choose the supporter bundle there will be in a draw monthly to win a card
3. They tried a few different prices a little bit ago but haven’t confirmed a one of cost at the moment (nor monthly). So repeat steps 1. or 2. to get a card

[Webby53096]

Think the metal cards will just be Monzo - the front is nice and clean so as an investor myself I wouldn’t want anything particularly there (unless they shorted the word Monzo to just the and have investor next to it

I wouldn’t want the back of the card to be too cluttered either (the back of Starling/Curve’s cards are hideous )

[saf]

@Webby53096

If you opt for all 3 plus bundles you’re guaranteed a card

Is this official? I ask because I was supposed to get swag as a early Plus subscriber but that didn’t happen. (I ask in all seriousness.)

@Webby53096

If you choose the supporter bundle there will be in a draw monthly to win a card

What are the odds?

@Webby53096

They tried a few different prices a little bit ago but haven’t confirmed a one of cost at the moment (nor monthly). So repeat steps 1. or 2. to get a card

Sure - but are they looking at something else?

[Webby53096]

@saf

Is this official? I ask because I was supposed to get swag as a early Plus subscriber but that didn’t happen. (I ask in all seriousness.)

Thats what they said during the Plus event on the Tuesday that had just been - and they said that in confidence - in terms of swag that’s being improved as well as they’ve said during the event.

@saf

What are the odds?

Not a clue sorry, just basing off what they’ve said in previous posts and the event

@saf

Sure - but are they looking at something else?

They have all said at the event that they’re still looking at this if I’m not mistaken

[saf]

Thanks @Webby53096 - I don’t know, what you say has some logic but it feels that like me, you are also missing something key… so I think it’ll be worth to see if @cookywook can get more insight on what’s happening with Metal Cards. Hope that’s okay.