Introducing the Traveller, Home and Supporter bundles
You told us Monzo Plus could be made even simpler - so that’s what we’ve done!
A special thanks to you, our community
The Monzo Plus team has been hard at work making the feature better - all thanks to your feedback. As well as reading all of your feedback here on the forum, we’ve spent some time speaking to you individually, asking what you like about Monzo Plus so far, and what we could do to make it better. So, a heartfelt thanks to everyone who’s taken the time to share their thoughts here or participated in our user research - we truly value it.
And we’re not stopping there - experiments, user research and feedback are really important to us here at Monzo, and will continue to help us make even more improvements to Monzo Plus in the weeks and months to come.
I’m a Plustomer. What do the changes mean for me?
Thanks for joining us so early on in our journey, and for waiting patiently for an update on where we’re at - we’re so glad to have you!
We’ll be emailing each one of you individually with your options. You can stay on your current plan if you’d like, until the end of your minimum term. Or you can switch - and based on what your current plan is, we’ll be giving you a switching offer personal to you. As we’ve reduced the minimum term to 6 months for the bundles, your switching offer will run for 6 months, from the day you switch. For most people, this will be a switch to the traveller bundle, for the same as what you currently pay.
The new bundles don’t include 1.5% interest (AER) on balances, though. After we added it, we didn’t see a lot of new customers joining Monzo Plus as a result. And because it costs Monzo a lot to offer, we haven’t included it in any of the new bundles. We’re going to explore how we can add it back in a future bundle - watch this space
But we know it’s popular with many Plustomers - so if you want to keep earning interest, you can! There’s no obligation to switch to a bundle, and you can continue earning interest until the end of your minimum term.
With the bundles, you can now add new things to Monzo Plus after you’ve signed up - so you can start with one or two, and add others on later if you like.
And because we know you’re excited about them - metal cards are on the way! We’re exploring how best to offer them to everyone, but until then, there’ll be a monthly prize draw as part of the Supporter bundle starting in September.
Got any cool ideas or thoughts you’d like to share? We’d love to hear it - comment below!
What do you think about the new bundles?
Which future bundles would you like to see?
the Monzo Plus team