Gaining interest was the main reason I got plus so I think the data comparing ‘new users’ to the date of release is being used incorrectly. When my payment auto-renews, do I continue to get the same service or do I automatically move to an alternative? (Couldn’t see if that had been explained yet or not)
That’s the problem with data. It can be used to prove that you made the right decision.
I’ve worked in large multi nationals in product design and I’ve seen a lot of product teams build a product based on initial data then use a larger cultivated dataset to prove to management that they did the right thing.
Disclaimer I’m not insinuating that Monzo did this
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Brexit?
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Down with that sort of thing…
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Speaking of data, a reminder that there is a poll here 
Doing quite well with a good amount of responses. Hopefully it gets factored into any future decision making processes regarding Plus 
(click the link because for some reason the preview in the below dropdown shows 0 votes 
)
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Slight trend there 
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Sadly I can’t vote, or see the results, because there is no option for “I’m not a Plustomer”
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Or also “I’m waiting until after the Plus presentation on 03-Sep” 
Ahhh sorry about that, I just wanted to keep it simple. I suppose so you could vote based on if you had plus currently?
The results at the moment are:
224 votes
88% - Leave
12% - Remain
(this is not a brexit vote 
)
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Thanks. It would be good if we could see the actual Plustomer numbers from Monzo. I was really looking forward to Plus, but I honestly can’t see why anyone would ever have signed up for what was offered, even for £3. The good news is…even without Plus, Monzo is still the best current account 
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I think the last stats they gave were ~3 months ago and 11,000 people had signed up at the time. I’ll see if I can find it…
Ignore me, it was 11,000 on the waiting list:
A lot of people seem to have this view, but Monzo isn’t a charity, it’s a business which exists to make a profit to its shareholders. It’s not like a little local business endeavour.
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I have no issue with people wanting to support Monzo. I’m not sure why people need to constantly remind others to not spend their money on the things that are important to them, if they want to support Monzo why tell them otherwise?
Fyi I agree it’s somewhat a waste, but far be it for me to tell people what to do with their money or how they should feel about a company.
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Feel free to discuss and debate Plus all you want. Just don’t deride those that choose to buy it to support Monzo.
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I do see what you mean. It’s definitely a personal thing. I get that others may not feel the same way.
I’d just rather give my money to a bank I believe in, that’s not profitable and that have helped me save and pay off debts than a big bank that have awful online services that haven’t helped me (among other things).
I guess it could be compared to someone wanting to pay slightly more for renewable energy than the cheapest quote they get from comparethemarket.
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I’ve not derided anyone who chooses to support Monzo.
This post right here is what will ultimately prove that this product was mis-sold. Anyone wanting a refund, this is the post you need to reference:
It’s like going to buy a TV and the salesman telling you that it’s currently half price but it could go back up to full price any day now. It’s black and white but there’s a firmware update coming that’ll make it colour. That update will also upgrade the sound from mono to Dolby Digital 5.1. The manufacturer is planning to release a plug-in module that’ll give you all the pay-per-view channels at a really good price. You buy it on a monthly purchase plan then a few months down the line find out that the firmware update has been pulled and the manufacturer has stopped making accessories for it. Would you be happy to continue paying for your black and white, mono TV?
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These are the criteria for claims for packaged account mis selling, I don’t think Monzo Plus is covered by any of these.
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In order to be in any way successful with a claim for claiming fees back on a packaged account, you will have to be able to prove that you were mis-sold the policy in some way, and that one of the following applies (or a similarly weighty argument):
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You were not told about the account at all. You were not informed by the bank staff that your current account had been upgraded to a packaged account (or about any of the benefits it offered), and you only realised when the money was taken out of your account every month.
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You were sold the account under pressure , without receiving any information about it.
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You were not given a choice about opening the account. Bank staff told you that you had to take it out, in order to be eligible for another product (such as a mortgage, loan, overdraft or savings account), or you were told that you would suffer some hardship if you didn’t take it out (it would have a detrimental effect on your credit rating, for example).
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You were not eligible for one or many of the benefits on offer. If the packaged account was recommended by the bank, did they assess whether you would be able to claim on any of the policies? For example, this would be relevant if you were over the age of 70 when you opened the account, and the travel insurance only covered those under the age of 70.
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You were not told that you had to register or activate certain features – for example, providing details of your mobile phone or car registration for insurance and breakdown cover respectively.
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The price of the packaged account increased and you were not informed beforehand.
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You were told you had to keep the account open when you asked to cancel it.*
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This is dreadful. I would now have to spend over £25 for something I could get for between £10\15 - and don’t even get interest on my account? Think you’ve gone backwards Monzo team, sorry!
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Nailed it 
.
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