What providers are you using or could use ?
Eh, this is a really disappointing change – as others have stated, Monzo’s initial Plus Blog post mentioned Monzo not believing in bulky bundles and that choosing your products separately was more of a fit for the Monzo way of banking, this has been U-Turned.
I signed up during the initial period and thus I’m an early-bird, I was sold this product knowing everything is separate, I pay for the new card colour as well the travel insurance, both products that I use and hence why I opted to pay for them, this is now spread across 2 bundles? No thank you.
Plus in its current iteration has been mis-sold, Monzo need to take feedback from this thread and get their thinking caps on pronto, before their new announcement this evening.
Another slightly annoying thing, when I signed up, period ‘Swag’ was advertised, I’ve yet to receive any Swag and now looking at the announcement, this will only be possible if I get the Supporter bundle, again – mis-sold.
Love Monzo, but this is a disastrous decision; my opinion, the options are to grandfather in current customers and still allow them to add things separately (even new products) as well as rolling them out for the Swag, the Interest, etc or just revert back to the original vision of Plus.
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I updated my Monzo App last night, and I notice, that If I go to Add Monzo Plus, it only gives me the Traveller Bundle as an Option, surely I should be given all 3 options to look at?? Not good Monzo.
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Slow down there lol. My girlfriend’s one showed all 3 options - could be a server side thing they’re doing to push the options
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So it’s a push to get certain Packages signed up to… still not good!
It’s the customers decision, and if all 3 options are available for some customers why not all? They are options and customers need to see the options before they make the decision if at all to choose a package not have it forced on them.
I’m still a bit confused with the new bundles anyway. The Supporter for example has Metal card prize draws yet as far as i’m aware a metal card doesn’t even exist as a product unless it’s being announced today at the event.
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Yep. A lot of this Monzo Plus business seems to have been vapourware. They’ve happily sold customers a promise they were unable to deliver.
If the metal card is being announced imminently then keep schtum until it’s available. That way Monzo won’t have disgruntled customers.
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Thats not what I mean - As in they’re fixing things backend wise which might have caused it to not push all the content to your application
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A reminder that you can ask questions and express concerns to the Plus team this evening through Sli.do
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I totally get that Starling shut their community due to the negativity surrounding product launches, however, this feels different. The people in this ‘community’ felt that Monzo was about creating something that was different / innovative. As such we’ve gone from having the innovative ideas of being able to chop and change what benefits you want (which makes sense) to a total u-turn in which the new product represents that of Revolut / N26. This is not innovative.
Monzo initially put pen to paper on their ‘plan’ for Monzo Plus - I appreciate plans change but clearly the product was brought to market far too early before strategic decisions had been made regarding its future. As a Plus Early Bird customer, it feels like at Director level they have almost said, let’s see how many ‘suckers’ we can get to give us £3.00 a month knowing full well that there could be wholesale changes in the development of Plus moving forward.
My message to Monzo - you’ve decided for some unknown reason to change your mind on what seemed to be a great idea based on information you say you received (but no-one in your community seems to understand where from). You’ve committed to the new bundles so own it.
Come on the community and defend your decision - provide the stats of the market research you conducted (how many customers stated they wanted something different / bundles etc).
At the moment, it feels like you’re hiding from the community until you can get tonight’s ‘Plus event’ over and done with.
We are not trying to be negative, we just can’t understand the rationale you have given for changing your plan - A plan which plenty of people like myself believed in enough to pay £3.00 a month for essentially nothing.
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Whilst I agree with most of your post, I don’t think that is a bad thing in regards to what I have quoted. If a post was made now answering some questions, it would likely open up even more questions and frustration ahead of the event. And not everyone would be able to catch up on the latest updates from Monzo before the event, just leading to more confusion.
However I would expect a reply from them after the event, or tomorrow morning 
If they do not do that, it could be seen extremely negatively.
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I’m actually excited to see how the event goes tonight, I hope the guys that are attending report back. Is there a live stream or anything for the event? I’m sure there is but I think I’ve missed it.
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Another thing on these packages, it’s making me not go Monzo Plus at all now. Too much money and without interest on the accounts it seems.
You should have left it at max £6 a month or have left it at £3, @Monzo you would have had more take up I feel.
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Hey Harry! Yep - there’s a livestream. If you’re a Plustomer who’s opted into marketing, you should have received an email (we did another send last night for those who didn’t get it originally).
Thanks Sheri, found it 
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Any Livestream for those who aren’t a plustomer?
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I’d imagine so, they can’t restrict who can sign up to the event so doubt they’ll be able to restrict who can watch the livestream.
Wouldn’t make any sense for them to close off the livestream to only Plus customer as well
I’ve not got an email for the livestream…
thanks for your message! We know that Monzo Plus has changed a lot from what we originally launched - and I know that’s disappointed many of you 
We were up front that we’d started small with Monzo Plus when we launched. It wasn’t easy to know how best Monzo Plus would work for our customers, so we made the decision to be agile and to develop it based on what we see and hear from our customers (including the feedback we see on the community).
Did you see what our user researcher Naomi shared on Friday?
It’s unlisted on YouTube so non-Plustomers can watch the event if the link is shared by someone (which Monzo can’t stop, it’s YouTube), Monzo could watch out for the link being posted anywhere though. I’m a Plus customer and I couldn’t care if a non-Plus customer watched the event via YouTube, I just don’t believe they should be invited.
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