Monzo Plus – you asked us to make it simpler, so we’ve created bundles

Damn you, Zain, We’re in agreement again!

Exactly this. The example by @danmullen made sense. The response did not.

I travel. I have travel insurance but I have never even thought of paying expensive prices to sit down somewhere in a lounge.

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With all due respect, I came up with the simplest analogy possible as Monzo seem to not understand why people are frustrated.

Your comparison makes no sense to me. You’re comparing different products. Someone with the “old” core package would also get 1.5% interest and “swag” (if they’re lucky). Let’s face it, the core £6 is the problem here. I would think lots of people would be interested in the insurance products but you made the core package a prerequisite.

And come on, we’re not idiots. You can go online and find a 10% discount code for Hotels.com in seconds! And airport lounges are £25 a pop ON TOP of the bundle fee. That’s more expensive than any other packaged lounge deal and around the same price as booking direct WITHOUT paying a monthly fee for the privilege.

Monzo keep saying they’re listening but this post is proof that you aren’t. We’re getting lots of meaningless apologies but at the end of the day, you still think that all the people complaining here are wrong and you’re right! This new scheme is in DIRECT OPPOSITION to what your own CEO said a matter of months ago!

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Not in the current form, the included benefits are rather trash to be honest

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At least my analogy works for some people :slightly_smiling_face:

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Can’t help but think investors are pulling the strings now, and Monzo has morphed into just another bank (which happens to have a forum).

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Nobody checked with me first :wink:

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I must admit I totally missed that—it’s nearly 7pm and I’ve had a long day :sweat_smile:

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Unfortunately, us crowdfunding investors are pretty much irrelevant compared to the institutional ones…

Though I doubt the investors have a significant sway into the direction Monzo take.

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The economic argument still stands, though: bundling things makes them cheaper, which is good for customers. (The hard part is working out exactly what should go in each bundle, and we may well end up changing that.) Would you rather pay £2 for bananas and oranges, or £1.50 for apples, bananas, and oranges?

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But that’s not normally how bundles work. You normally get one thing that looks attractive and a whole load of cheap stuff that doesn’t.

Bundles, per se, are not cheaper than the individual components because you mix wheat and chaff (to mix metaphors) and sell someone a load of chaff, with their wheat, at extra cost. It’d have been cheaper if they’d not been gullible and just bought the wheat they wanted.

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I think this is disingenuous. You should have swapped the costs.

Nobody is complaining about given more for less. What people are complaining about is being given more for “proportionally less”, despite not using the extra.

If you had travel insurance and lounge access for £3, but travel insurance, lounge access and a backpack for £2, nobody would complain. If you make it travel insurance, lounge access and a backpack for £3.000001, then people would.

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Well at least I am learning that so called legacy banks have been doing something right then :roll_eyes:

I wonder why Tom spoke against this sometime ago.

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Anyway, it’s well past time for me to go home—see y’all on Monday :wave::green_apple::banana::pear::kiwi_fruit:

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Perhaps bundling makes things cheaper for a small group of people who want everything in the bundle, for the rest it’s more expensive which is what Monzo said and we all agreed. Now we’re told all sorts about why it’s being scrapped.

Anyhow imagine you have 3 identical items. With these 3 identical items is it cheaper for

a) Monzo to bundle them
b) The customer to bundle them
c) Same price for both

If it’s cheaper for Monzo to bundle then why? Could it be because someone is paying for something they don’t need?

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People don’t optimise based off cost. This is the reason why behavioural economics is incredibly hard to predict.

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By the quality of your responses, fully agree! :ok_hand:

I like bundles, but I’m not aware of any bundle that offers any real benefit over going direct and buying from the provider yourself, maybe the first direct flex account and the barclays travel pack plus, but generally banks don’t offer any saving apart from ease of having it all in one place and there is a cost benefit to that.

No point pretending that bundles offer a real monetary value, as right now it is not factual for monzo, that may change over time.

The benefit of bundles is the ease of getting them and the services etc they offer, not the value. Of course banks play on the value but it’s strictly not true.

Monzo said it was going to be a game changer and be different, its now doing what every other high Street bank does, offer a bundle option with no flexibility. It decides what is in the bundles not you.

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I didn’t particularly like those responses either, but you can’t call for more communication and then be rude when someone goes out of their way to give their own opinion.

Be angry with Monzo as a whole, not the individuals who would appear to be trying to help.

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I absolutely agree @nickh as much as we might disagree with the position Monzo have taken, its great to have the level of feedback they give us. If they get rude comments that might slow down or even stop.

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:wave: I generally agree with Monzo but on this occasion I find the responses lacking.

Anyway thanks for trying to unpack something no one is confident in.

Have a good weekend.