Monzo Plus - what would you like to see?

[aCCount]

@ravipatel

From my perspective this feels like a misstep in terms of brand integrity.

Couldn’t agree more. It’s devaluing the brand by trying to lazily cash in on it.

+1 for this.

It’s such an awful product that it risks harming the brand.

[anon63252689]

I love the idea of Monzo plus but £6 a month for what’s currently on offer is disappointing. 2 alternative choices of card colour I would expect to be free (or at most a one of payment of a couple of quid). I think it needs more compelling offers to make it worthwhile - annual travel insurance, breakdown cover, mobile phone cover - things that are a hassle to arrange separately so they feel like greater value.

[anon47498122]

Which is exactly why I have a Nationwide Flexplus account. £13 a month minus the £6.08 a month they give me in interest and I get the insurance I want. Plus, I’m over 46 and under whatever their upper age limit is, so I’m covered, by a long way!

[zombi]

@jwhiterz

You don’t see them making sausage rolls.

Don’t the machines do that?

[Ganey]

My office is above one of those, still never been in…

[qaisjp (Qais Patankar)]

You need to go further North and go beyond the wall. Monzo has visited the wildlings before… 'twas great. Their order didn’t turn up on time so they just bought drinks from the Waitrose across the road.

[217698]

I was stalking the forum and found this RE: Premium Accounts…

@simonb

So, basically no, we didn’t take the feedback into consideration and the reason why is because it has come up before a few times and we feel it doesn’t fit into our brand and our ethos of inclusivity.

Pulling features and only offering them to those willing to pay a cost isn’t inclusive. Even a small fee can be a lot for people on low income, and we don’t wish to exclude them for not being able to pay, or even those who simply aren’t willing to do it, when there’s so many other ways for us to make revenue.

It just doesn’t feel like the right thing for us to do. The full Monzo experience should be accessible to all.

How times change, eh!

[Kumnaa]

To be fair they’re not pulling features and putting them behind a pay wall. Standard banking is still free, what people are paying for here are add-ons outside of standard banking.

[coffeemadman (Jonathon 🏳️‍🌈)]

Standard baking might be free, but what about banking?

I do like the idea of free cakes mind you…

[Kumnaa]

Ha! I doubled checked as well because my phone keyboard is always catching me out

[mcrummett (Mark Crummett)]

sadly i agree £6 a month for whats currently on offer is a no go. For a start a black card would be epic but my guess is this is being held back to go with some future offering, seeing as black cards usually mean premium.

[Dan_R (Dan)]

@jonas any update on the list of future comings

[Markyb]

Yes I second that I would like to see mobile insurance

[jonas (Jonas Templestein)]

Still lots of useful discussions going on internally

You’ll get all that we can share by tomorrow at the latest

[gallifreyangirl]

Wondered how long the waiting list is and how long to here if you have signed up for this.

[anon95933191]

@jonas Cheers for the the transparency in this thread. Even when things got heated you attempted to answer peoples questions . I was wondering how fast do you plan on scaling the access/ moving down the wait list? Is it very much a release to x number of users see the adoption rate then scale accordingly

[alexs (Alex Sherwood)]

I’m fortunate enough to be testing Monzo+ now & overall it’s great

But I signed up at 3 minutes past midnight on 1st May. The time UTC was 11:03 on 30th April so my billing date’s been set to the 30th. I’ve now spoken to Monzo support & they’ve said that they can’t change the billing date for me.

I appreciate the fact that this would need some engineering work to fix & it’s not the end of the world. But it would be good if this was fixed at some point because:

• I schedule all of my recurring payments at the beginning of the month to help with budgeting
• I won’t be the only user who gets caught out by this
• This (not handling the timestamp) is arguably a bug
• Monzo controls the end to end billing / subscription process
• The Monzo agreement stated that I’d be charged on the same date each month as the day I subscribed

[anon95933191]

Haven’t had the option to sign up but with you on this! I have been trying to schedule all my DD’s for the same day for budgeting purposes.

[Conorlang92 (Conor Lang)]

Something like free travel insurance included in the £6 or entered into a Monzo lottery to win prizes… discounts to certain shops…
I would probably join for £3 a month but not £6

[don_quixote]

With a monthly subscription like this the two services I instantly compare Monzo Plus to is

Netflix and Spotify
Netflix £7.99
Spotify £4.99 (Student)

Which puts Monzo inbetween these two services in terms on monthly price at £6

I am not sure I can justify £6 for a new card colour and swag. It would have to be increased quite a bit.