I agree with you in part… monzo arent a non-profit and should be rewarded for all the great work that they and the other “neo-banks” have done in shaking up the market and pushing features that would never have seen the light of day if it was left up to the legacy banks.
Ive noticed the majority of people on this forum have their heads screwed on and want to make the most of the money that they have. Be that using marcus for 1.5% savings, dozens for the new 5% bond, starling to save the 3% fees on surplus foreign atm withdrawals.
The reason i chose monzo as my main banking app over starling is because it felt more personal, like a group of 200+ people at that time who actually wanted to build something that changed the world of banking minus the hidden fees and terms. Starling just felt overall “too corporate” if that makes sense.
My fear is that recently with all of the small trials or company decisions it feels to be lossing that personal feel for me.
Of course i cant fault monzo for wanting to get profitability as fast as possible as they have big plans and time is of the essence to be able to get a bigger footing in the us and eu with all the other competitors also growing. Whilst this makes me happy for my investment its starting to make me sadder as a customer that profits are starting to be seen as may more important than the customer experience