I’m not sure about anyone else, but when I look at the Monzo plus offboarding process (it’s not really for me), and then look at the support page and just see a list of problems and fees coming into effect. The consideration popped into my head of “maybe I should just cancel altogether.”
The big red list of “here’s what you’ll lose and will probably break” alongside the existing regular account issues really brought the question forward.
Having been around since the beta I’ve been considering moving it to my main account but Since Plus 2.0 I’ve been strongly reconsidering switching back to one of the major banks. I suppose from a Monzo perspective I would like to see a better process for offboarding from Plus, but as a whole I think Monzo is creating an image problem for themselves as they’re losing their own identity and unique selling points.
Kinda just needed to let that out but if anyone has similar feedback or improvement suggestions That’s probably relevant too. ^^
tl;dr version: I’d like a better cancellation experience on Monzo Plus, that gives me more incentive to either stay Plus, or at least stay on regular Monzo. Current one feels like an Emergency slide out the Fire Door.
Why shouldn’t they? If Plus is not for you, it’s not for you?
I think they are quite helpful around cancelling plus, clear on what you will lose to be honest, a good way of showing it. It should be easy to cancel and polite/pleasant where possible
It’s an easy enough process, but there’s nothing compelling me to stay.
As it stands, I’m not keen on what I have, it tells me that leaving is going to be a pain, and then when I cancel out and look at help to see if anything else is coming, there’s a bunch of links to increased fees and problems. If I’m looking for an excuse to stay, there’s nothing really there from the Monzo side selling the idea of staying with them and not just going the whole way and out of the door.
WelI can tell you that off boarding after a few days [maybe up to 14 as in distance selling regs] is a very straightforward process. Mind you I had decided that the lack of all linked accounts appearing in the CSV download was a non starter for me so I did not activate the Plus card when it arrived. Potentially more complex I guess if you have already done that. and with a fee involved. I got my £5 back immediately. R-
Without getting into the whole debate again; if a new card is required, which it appears to be, why make the customer order it as the cancellation screen suggests? Just advise a new card will be dispatched, surely?
