So today got invite to join monzo plus. Went through the steps and chose the increased WD limits for using card abroad. Went through activate it , this service not added. It was the only reason I went for Monzo plus as I travel often. Went to live support. Took them hours to respond in the end telling me it was me who did not choose this function at sign up and nothing they can do basically.
So im stuck paying for something that does not include the function I want. They are not listening that its a bug in the sign up process. And support was and is terrible slow!!
They just replied saying well you have to wait until we add an option that allows you to add extra options to the Plus - what a mess. Anyone home Monzo ? and your support times today suck big time!