Hi, received an offer through the Monzo Plus tab for a 10% discount on any British Airways flight I book over £200. Decided to proceed. The instructions in the email were to use the promotional code provided by clicking on the email.
Tried this, but the results were not positive:
So decided to use the in-app link instead. Did everything I was instructed to do (though the authentication via notification didn’t work, since I was already using a tab within the app, and the app was unable to take me to the authentication page, so I used SMS authentication instead).
Completed the journey. The payment went through. Was never asked to enter a promotional code. I suspected that since I’d actually made the booking and submitted the payment through a tab in the app, this would certainly have been automatically added - so nothing to worry about. However, I was charged the full amount, and I’m not sure why? Nowhere was it mentioned that the rebate would occur later. Do any of you have any experience of this?
Anyone any clues?