Muttley emoji
But not the wheezy laughter one, the ‘wrashem, frashem grrr’ one.
Ok buddy - you’re getting your photo taken today. Remember to put a shirt on, have a shave and comb your hair.
What?
Nothing.
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Incredible. Well done to him.
And like the other person who was recently criticised for his casual dress code on the world stage, he can wear a stuffy outfit that everyone expects a leader to wear when the war has been won (against dinosaur banks, in Andy’s case).
Seriously how can you question/criticise his appearance when the article is about such a monumental achievement?
Success speaks for itself. He could be wearing a mankini and be more professional than you.
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Nothing wrong with this IMO
Congratulations @andys 
And if Andy delivers products to help us get wealthier then it’s a win-win 
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I think we saw this in action a while back when we got a super simple version of the app one day during an outage
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it’s not all gloom for TS Anil, the company’s chief executive. Anil landed a substantial payday in Monzo’s recent secondary share sale, apparently selling more than $10m of stock as part of the deal (which valued the neobank at about £4.5bn)
Must be nice! I’ve a house purchase coming up so would like to cash mine in 
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Anyone know what % of his Monzo stock this was?
For the purposes of comparison with Monzo.
Shroders has increased its stake in Revolut, leading to an implied valuation of $48Bn. See Revolut thread for more details.
The “salary increases” were nothing but insulting at monzo.
2%, 5% or 7% or whatever it was, they were so proud saying everyone did so well to get 2%, while minimum wage flew past it 
Can’t say much for being a civil servant, but news like TS taking 10mil is very insulting to many staff at monzo, who probably did the same with their shares to buy bread.
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I imagine one doesn’t care very much about that when you have $10m 
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Isn’t the real disparity between COPs and related staff, and product/engineering who earn very good money for the market?
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That’s definitely the case. It wasn’t at the start when customer service was as respected as everything else, but as with all tech startups they quickly hit their ‘unit economics’ stage at which point it became pretty clear whose salary was a direct cost and whose was indirect.
Happens everywhere really, customer service will always get hard done by as a business grows.
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That’s true, but logical. The sheer volume of scale to staff and run CS (well, with AI maybe this will change) vs engineering and operations means business kind of has to. Do I agree with that, not really. Do I understand it, yes. To me it’s not hard done by, it’s a needed business decision however harsh that might sound.
I used to work for a well known travel company in Manchester which had circa 2500 colleagues, 80% of which were the contact centres. The rest was product, engineering et al.
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I think it’s both those things. If I were in charge of a business with the sole directive to make profit I’d make the same decisions.
But still, customer service are hard done by - it’s really a highly skilled job that’s high pressure (much more so than many other positions e.g HR or finance admin) that often gets paid much worse because of the nature of the cost to the business.
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I’m not sure there’s any new information in here but it was interesting nevertheless:
https://sifted.eu/articles/monzo-cfo-interview
It’s entirely possible the article was published a while back and the date changed. If so, my apologies. I didn’t see it posted when searching.
That same Sifted article, but a free-to-read version, was posted this morning.
But I also can’t find it now (but can find a deleted post which could have been it)
That was my post - it got flagged as spam or such and taken down.
Maybe Monzo didn’t like it.
And yes it was free to read, no paywall.
Was it free to read because it removed the paywall somehow? Or was it genuinely a free source feed?
I think there’s something funky going on as the link I posted is free to read for me. Sounds like it isn’t for everyone though?