Coming soon…don’t be dazzled by the shiny self-service checkout which lowers the cost of your groceries, use a real person to checkout your groceries.
May as well plug the short article I wrote on Monzo:
Its a good and well written article my only question for balance would be to include any negatives that Monzo has
True, but to be honest I was struggling to bring some up. It’s worked great for everything I have used it for.
Maybe that’s your next article.
The company seems unconcerned by than less than positive response to its slightly disingenuous advertising campaign on Monzo forums
Viola Black Discussion & Feedback
The Sky headline is true but misleading. Along with the responding tweeters I thought “oh gawd” but a quick search reveals that he was CEO of Northern Rock after their nationalisation, leading their transformation. Also former board member of Visa.
Very big scalp there
Yeah not a fan of that headline - almost negative for Monzo unless you do some digging
Interestingly sky also has this title
The second one is far more balanced (obv because it’s more than a sensational headline).
I scratched my head at this comment though:
Anyone understand why recruiting an experienced leader means an IPO is likely soon? I don’t get it personally
Well imagine if you wanted to buy a new washing machine. You are more likely to back a well known brand.
In this case having a well known finance leader coming on board may mean that shares would be more stable or be able to be listed at a higher price.
Though I do not believe that is why Monzo brought him on board that is just sky wildly speculating
On the welsh news today
Monzo creating 300 jobs and getting a million 💷 from Government
Are they mostly call centre staff? 200+ new people on the phones does that mean monzo are moving more to calls over chat?
I hope not as though calls are needed sometimes and some people do prefer them.
I am a big fan of the chat system as no waiting on hold. You can reply when you want and wherever you are
Not really. It just says that they have recruited ex-tesco call centre staff. I imagine it will still be app chat centric but I also imagine there will be more people for phones too.
In-app chat is way better anyway. I’d only use the phone if I did not have access to chat.
It will be in app chat same as other staff I imagine,
that’s not to say their phone team won’t grow slightly inline with the user base.
To be honest - probably just clutching at straws to give some validation to the “sensationalism” post the successful Crowdfund.
I mean Monzo literally a few months ago Crowdfunded for £100 odd million and Tom has come out publicly to say that they aren’t looking to IPO any-time soon. Added on to that is the fact that Monzo isn’t even profitable yet.
I don’t see much analysis in their statement that they’d IPO just because someone has been brought in. The benefit is having someone who has been a Captain before successfully steering the ship.
Exactly this! The majority of new staff will be on Monzo Chat, but we’ll also have more people on call support and social media support.
In-app chat is by far the most effective way to get in touch with us, as we have so much context that pops up straight away, and mostly people will have explained their issue in the first message they’ve sent.
I heard this on BBC radio news. It also mentioned that Monzo received £9m from the Welsh government.
I assume it’s not just an enormous bung, but in the form of helping with the set up costs.