Just to jump on the back of this, also tried to use the Monzo card at McDonaldâs and whilst it accepted the chip and pin the transaction was cancelled on McDonaldâs side, no record of an attempt by Monzo.
Transaction then worked fine with my normal banking card and my Monzo one was used 10 minutes prior elsewhere and an hour later after the McDonaldâs attempt.
I donât think the atm fees listed are accurate. Iâm in Alicante city. Tried to withdraw from Banca March and the fee was 7 euro. Used Caja Rural Central for 5 euro.
In Spain with some friends, at a shop my Monzo card declined, a friend tried Starling and another Revolut - Revolut is the only bank that even acknowledged the attempts showing Merchant Not Supported
I tried with Barclays and Nationwide and they didnât work either - in a last ditch attempt my Aqua credit card did work
While trying to transfer to Barclays in the moment and since I see this error
And it would appear my entire account is soft frozen now, Barclays also called to ask if I was the one who attempted that transaction
I have to say the lack of any indication from the app that my account is frozen is pretty astonishing, I only found out after trying to order an Uber and then I messaged the chat who told meâŚ
Have to give it to @davidwalton because the support was great, much better than that Reddit story would lead you to believe. And also @Carlo1460 for not having all my eggs in one basket
Iâm pretty sure using a lot of Monzo.me for small transactions (splitting bills with friends who donât have Monzo) was actually the cause and not the 9 euro transaction
Iâm very suspicious about enabling either of the settings in âProfile findable byâ - âQR code or payment linkâ (monzo.me) and âPhone numberâ (contacts)
Seems like itâs too easy to find/connect with Monzo users this way - especially by loading thousands of random numbers into your phone contacts and enabling it. Some of those numbers will be Monzo users and youâll see them. Then once you find a Monzo user, send a small amount. If it goes through, the target is acquired for the next stage - phish for the account details or the well-reported panic âfraud is happeningâ callâŚ
I took money fee free from a German ATM in September 2024 - I have a Every Day Current Account. Using it in shops definitely incurs a (quite hefty) fee.
*We wonât charge you when you use your personal debit card to make withdrawals at Santander cash machines abroad. Youâll find our cash machines in Spain, Germany, Poland, Portugal, Argentina, Brazil, Chile, Mexico, Puerto Rico, Uruguay, and the USA. Make sure you choose to pay in the local currency to avoid being charged any other fees.
Anarchist
(Press âHelpâ search âContact usâ or email help@monzo.com or call 0800 802 1281)
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After further investigation it seems that any currently available Santander account can use Santander ATMs with no charge, but they donât advertise it on the accountâs page - itâs only looking at the fees page where it becomes obvious.
And, as you say, the Every Day account has foreign transaction fees for purchases (2.95%).
It is rather misleading to have it only free in Santander ATMs. Iâm sure quite a lot of people get caught out in assuming that itâs free for purchases too.