When using the help chat to reslove an issue can take some time to get a response, which isn’t a problem I can understand waiting for response however is there a away of ending the chat if the issue as been resloved in the wait for the response. If there isn’t I think it would be a good mechanic to have as having a chat open that is no longer needed will just make others waiting time increase and the customer waiting for a response that isn’t needed anymore.
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There currently is no “end chat” button as such, however you could always just drop them a quick reply to the intitial message to let them know that you’re request is now resolved. 
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That’s what I’ve done in the past. Bit more friendly.
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