Closing chat

Can I close a chat as no one is getting back to me?

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If you don’t need help anymore you can send a message saying that, but you can’t close it.

Unless you mean can you close the app while you wait? In which case yes, you’ll get a notification when they reply

I’m not sure what the current waiting time is but it should have said after your first message was sent

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You can’t. Best to call them and ask them over the phone, they can sometimes assist or escalate.