Picture the scene. Late Thursday evening and you are out and need to use your Monzo card. But it doesn’t work. Cash machines spit it out.
You start a ‘Conversation’ with Monzo and hope that ‘Typically replies in under 5m’ doesn’t in fact mean 45 minutes. Yet here I am, unable to use my card despite multiple communications with Monzo in the past week. So far:
It all started so well. The app is intuitive and simple. The £100 initial top up a superb idea. The card arrived promptly. The PIN was sent by SMS. I was ready.
First impressions were good. Spent away with no issue. Until I decided to load the card with £1,000. Not £100,000. Just £1,000.
Since then, nothing but problems. Monzo have requested a picture of my Bank Debit Card (sent), my Passport (sent) and yet still … despite the charming Anna apologising for ‘how this has been handled’ and reassuring me that ‘That is sufficient – your card is now unblocked’, it clearly is not.
Right now I’m still on ‘hold’ waiting for Yvonne, Simon or Kieran to respond. It’s been 30 minutes so far. At 1am.
Just enough time to write this post in the vain hope someone … anyone at Monzo actually cares.