So Thursday 28th February Monzo was blocked, it’s now 4 days later and still not working.
That’s disgraceful. 
I have 
I hope everyone does so they realise the impact. It should have been unblocked on the 28th.
But we don’t have all the facts yet. Why was it blocked in the first place? I’m sure Asda didn’t just do this on a whim, there must be some reason behind it.
2 Likes
No I don’t believe Asda did it on whim but how hard can it be to put it right.
That’s the point though, depending on the reason for doing it they may not want to put it right. I understand neither party wanting to say too much given there are likely some negotiations taking place behind the scenes. Asda will probably want some sort of control putting in place or other assurance from Monzo to avoid having to put a block in place in future.
Just got declined a couple minutes ago. Pump you drive up to the kiosk. Tried inserting my card twice and it just said remove card 
I paid at the booth, not at the machine built into the pump and it was still declined.
Therefore it can’t be anything to do with pre-auth can it?
The receipt says ‘EXCLUDED CARD’ too 
1 Like
If it’s not fixed it will surely have a negative effect on both Asda and Monzo.
But as you say we don’t know why it happened.
A twitter user says they also tried to use N26 but it was blocked.
I really wish Monzo could help the situation and do a selective alert to those who might be or have been affected.
It can’t be hard to do a query to select customers who have used an ADSA pay at pump in the last 2 weeks to give them a heads up their cards won’t work.
Then a second alert once resolved.
To cover the we don’t want to do this whenever theres an issue with a merchant as customers will think its spammy, then how about a toggle switch for the preference to be alerted.
I’m sure there’s plenty of customers who would prefer to know when their card won’t work before they use it. In the case of fuel its quite vital that is known to avoid getting stuck in the middle of nowhere which is much more annoying than say having a coffee payment blocked which can be just embarrassing at most.
1 Like
I know I would but luckily I have a second card on me but there’s always a chance I’ll only have Monzo on me.
It would at least give me a heads-up to take another card with me.
I was just writing a reply along the lines of “they should really do it to everyone - It’s not spammy if you are informing your customers of a potential issue”… then I rememberd it’s more likely to do with the increase in workload for CS, with people asking questions that the CS have no answer for.
So it would seem it’s more about keeping the issue hush hush if possible, than being spammy.
But yeah, in an ideal world I would have though a message to everyone would be the right thing to do.
3 Likes
Yeah I mean thats the reason for the selecting anyone who’s specifically used an ASDA fuel station in the last two weeks.
It must be fairly easy to also determine regular customers and those who just happened to use an ADSA as a one off on their journey. A second query to check they have made at least x transactions in the last month, but in the case of fuel its probably useful for all motorists.
They could also see with a particular merchant the affected base, with ADSA fuel stations its probably a good % of the 1.5m who will be affected. Even its just 1% thats 15 thousand who would benefit.
If its bob’s independent café thats down and affecting the one person who paid with a Monzo card, then its not worth telling 1.5m people.
I also really don’t care if its Monzo / Mastercard or Asdas fault. I just want to know that my card won’t work before the sticky situation and also when I can then use it again.
Tbh I’d even be happy with a middle push alert between the issue found and fixed saying, right we know its x and have an estimate of when it’ll be back up or that they don’t have an estimate but being worked on, but I know that be more information than most ppl care for. I’m happy to look at the https://monzo.statuspage.io/ or @MonzoStatus for that. But the status page will actually need to be updated to make that useful, pointless saying everything fine and Operational.
We’ve just received an update from ASDA.
They will be unblocking Monzo cards from their fuel stations and it will be done in the next day or two. 
27 Likes
Did they say what the issue was, and in turn, what Monzo have done to put their minds at ease?
6 Likes
I take it you’re not allowed to tell us what happened?
1 Like
I can’t help but think if this was one of the big banks it:
A. Wouldn’t have been blocked in the first place.
B. Be unblocked the very day its reported as being blocked.
I assume it was a mistake?
I really hope they are going to inform every single one of their kiosks that have been told not to accept Monzo cards to avoid a lot of:
“woah you can’t use that card”
“it works now”
“no I we’ve been told not to accept those pink cards.”
“They’re Hot Coral not pink, and yes its unblocked and ok to use”
“Look I was told on the phone and haven’t been told otherwise.”
“I’ll show you the Monzo forum its working again.”
“Your bank has a forum? Weird.”
6 Likes
We’re still clarifying exactly what happened 
10 Likes
This bit tickled me 
Surely by now Asda have told you why?
If it was an accident (quite how it could be, but you never know anymore), then fair enough.
If it was intentional (which it sounds like it was), then why would they unblock the cards without having reassurance from Monzo that the cause of this whole thing in the first place, was being fixed (however Monzo can “fix” it)?..
Not meaning to sound pushy (because it’s more curiosity on my part than anything else), and if you can’t tell us for other reasons, then fair enough - But surely Monzo know what the reason was?
8 Likes
They’ve used an acronym we don’t understand, so we’re clarifying
I really don’t want this to turn into a back and forth because, as I’m sure everyone appreciates, we can’t share absolutely everything We’ll try and be as open as we can though
19 Likes