Monzo customer service a bit disapointing just now

Feedback & Ideas
1

normally i have no issues when dealing with monzo’s customer service and have in the past given praise but over the past few days really has made me go wtf

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Any more details?

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i raised a dispute … long story short the lying merchant has declined it , monzo say they cant re open it and have closed it , still shows as in progess on the app , i cant sue the merchant untill its closed asked when this would happen CS have no idea and have to escleate it 48 hrs later im still waiting on a response , normally better service than this

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yeah thats what im trying … but to say monzo’s response is lacking would be polite , im still waiting on the complaint team getting back to me , oh and the disputes team to close the dam thing so i can lodge the papers

tried contacting again this morning and got told i cant help , i understand how frustrating this must be yada yada yada , its begining to put me off slightly , as i want these court papers lodged asap

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the dispute was declinded on wed and i got the message saying nothing more we can do , which i found a bit off , considering i can prove the merchant to lie , so at that point i was told the dispute would be closed , raised a complaint about that and still waiting to hear back about that then on friday when checking the app shows still in progress so contacted about that and heard nothing more

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You can sue the merchant whenever you like for whatever reason you like

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i want all the Ts crossed and the I’s dotted so this scum bag merchant cant wriggle out of any thing like they have manged to do by lying to mastercard

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Is this advice from your lawyer? I shouldn’t think the dispute process would make any difference but your lawyer for this would know best!

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im taking it through the simple procedure at the sheriff court , its under £100 so no need for solicitors , and as I deal with court papers as part of my job then will be able to lodge the papers my self , just not letting this ass clown wriggle out by saying the bank kept the dispute open etc

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