Hi Mon(d)zo community!
Had a bit of a pickle at Carluccio’s the other day- paid no problem with contactless, was about to walk out, when the cashier said the transaction didn’t go through, even though it’s instantly showed up on my statement. After a little argument, I paid the second time with chip-n-pin. The cashier explained it’s because the money first goes into a “holding account”, and doesn’t reach them straight away. Had no problem with any other retailer other than Carluccio’s .
Staff also told me this is always the case with Monzo cards, I’m not the only one
Anyone have the same issue?