Monzo closed my account without notice

Feedback & Ideas
21

Bet you did it against @WillPS in that other thread too :eyes:

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Monzo are better off without you.

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It is unacceptable to try and excuse abusing members of staff with mental health conditions. It paints others who might struggle with their mental health in a bad light and risks tarring them with the same brush.

Being a dick is not a mental health condition.

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“I cursed out Ethan from Monzo multiple times and he closed my account”

Post fixed

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25

Hi Luke, Welcome to the community. It’s mainly customers here in the forum (including myself), so keep that in mind when reading any responses.

I’m sorry to hear your poor experience with Monzo Support.
As Ordog mentioned, it’s extremely unlikely that your account was closed simply because you were getting paid. There would be more to it than that. Monzo wouldn’t just close your account without notice, unless related to fraud.

With regards to your points about mental health act discrimination:
It okay to feel like you are being discriminated against, however it would be a judge that needs to ultimately decide that.
Did you ever make Monzo aware of your issues relating to Mental Health? They would have been able to assess your comments about it, and add a vunerable customer flag to your account which should put extra measures in place, and possibly adjust how they interact with you.

All I can suggest at this point is to make a formal complaint with Monzo (a public forum is not the place to do that). If you are then not happy with the outcome of that complaint, then it’s Ombudsman time.
However, I would suggest taking a step back, and having a think about what may have caused this in the first place. Switching to Revolut is fine if that’s what you want to do, but be mindful that they too may close your account for the same/similar reasons as Monzo, as i’m dountful that it’s purely due to Mental Health.

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a man covering his nose with his hand while talking into a microphone in front of a wall with barclays advertisements

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As the op has indicated they do have mental health problems. I think perhaps we should all exercise some restraint and await the mods.

Opinions aside, they are clearly vulnerable and need additional support.

I won’t be commenting any further.

Good luck to the op. And best wishes to Ethan.

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Closing this thread for now so we can take some time out to review! :pray:

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