And hopefully by next year having a good view of it all in a single place once PSD2 kicks in 
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The issue isnāt that theyāre working with GPS, itās that theyāre not dumping GPS. GPS have demonstrated time after time that theyāre an incompetently run company, so why are Starling propping them up? Why are Starling patching up GPSā systems, rather than building their own?
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Iād imagine theyāre doing both. I canāt imagine switching payment processor is a quick job.
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We accept full responsibility. Our customer support team was working late into the night to help customers who were impacted, and we will compensate people for any loss caused.
These outages are totally unacceptable, and weāre working hard to ensure they stop. I realise that if weāre not able to solve these issues, we will lose the trust of our customers, and we will no longer have a business.
The best solution we have is to build and run our own card processor - this is already live with the current account, and weāre experiencing much better stability so far.
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This doesnāt look like āno responsibilityā to me: https://twitter.com/Certified_Ko/status/923269690947964935
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No its childish. And this forum to some extent resembles a junior high school.
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Take it as a compliment. The most talked thread outside the ATM fee isā¦Starling.
You take that back right now!
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Do we have to go to Starling for a graduate forum 
. Sorry for the dig if it offends you but community needs to bit light hearted most of us have pretty serious jobs i guess and this community is right mix of some serious discussions/ideas and some casual comments
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This kinda high school?
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Sign me up 
I can very much attest to that! Iāve been rocking the CA since mid-August, Iāve used it everyday in the UK and even took a visit to Majorca! So far itās been flawless for DDās, salary, breakfast, lunch and dinner. Itās fantastic, I frequently get looks of āOoo thatās a funky colourā 
The CA combines all the perfect bits of Monzo with full banking capabilities, Iāll never look back at a highstreet bank (other than for savings / mortgage, etc. )
Iām definitely glad to have missed the pre-paid outagesā¦ But Iāve been there where the cardās declined a few times and the backup card has to come outā¦ It sucks! But itās part of Monzoās journey, a journey which is about to become even better (current accounts) 
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Discussion is about respective CEOs responding to exact same issue. I have read both and checked communities one thing which stands out for me is so much praise starling CEO got after her statement where she failed to apologise. People are just thanking her and praising her like she is their bossā¦ Here Monzo CEO apologies and takes full responsibility but get few likes no āOh thanks Tom we love you Tomā ā¦
I would like to understand this difference in approach at both communitiesā¦ Please donāt take this personally if you are a starling user but go and read the thread on the link in original post and share what you make of this ā¦ I am not a starling user and because that community forces you to login with twitter/gmail I didnāt bother commenting.
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I currently use Starling more than Monzo CA, and did read the thread and agree with your view. I did not comment on it, as I wasnāt affected by it on any of the occasions this week, that said when I read the response it didnāt fill be with confidence. I am however watching(reading) closely.
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i noticed that too.
not to say that @tom is under appreciated or anything, but the arse licking was a bit much imo
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I found that bizarre too. I was on the verge of switching completely to Starling but their tepid response to this issue will probably have me going back to NatWest, at least for a while.
I suspect the differing responses to the CEOs has a lot to do with the feel of the companies. To me, Starling feels like a bank - to have the CEO of a bank personally respond on a forum feels unusual and praiseworthy. Monzo, on the other hand, feels like a startup that happens to have a banking app, and a startup CEO responding on a forum just feels normal, and hence less notable.
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I think Geoff is spot-on itās all about the perception. Starling leaves you with a very corporate feeling from their card delivery to customer service responses. Monzo, on the other hand, has a very casual but personal approach from emojis use by there customer service to the hot coral card 
Maybe not to everyoneās taste but most here seem happy
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yeah, I would love to know the count of 
Itās called misdirection, look at how good we look and you wonāt notice how shit we areā¦
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