Mobile phone number and app relationship

Monzo Chat Travelling with Monzo
1

Hi,

I am a new account holder and am travelling in a month, during which time I will be swapping out my SIM card for a local one to use in country. Is the Monzo app tied to the SIM in anyway, or is a token stored that authorises the app on the phone indefinitely, independent of the SIM card?

Is there anything I should be aware of that may cause me issues trying to use the app overseas after I have swapped out my UK SIM card?

Cheers,

Tony

2

You shouldn’t have an issue here for using the app as, like you said, the token os on the device itself. The only issue I can foresee is if you try to buy something on a Secure 3DS site that doesn’t have the push notification option and you’ll need to verify your purchase with a code sent by SMS.

3

Thanks for the reply. When you say Secure 3DS, you mean online purchases? I doubt I will be using the card like this whilst I am away, it will mainly be chip and pin transactions in shops and restaurants. I may have to activate the mag strip too, but that will be the limit of the functions that I will be using.

4

Oh then you will be fine. Yes 3DS will be online transactions. For info if the magstripe might be needed it might be worth searching the forums here as there is a helpful Wiki for most areas now. I cant see you having any issues to be honest.

5

There was a recent app update that allows you to amend your phone number in the settings section of the app - I would just update as soon as you know your new number just in case :slight_smile:

1 Like
6

But only if you really want a temporary number associated with your account. Is there any possible unlooked for side effect to this?

7

Thanks again for the suggestions and advice, which raises more questions.

  1. If I do opt to change number, this will be to a non-UK mobile number. As Monzo is strictly limited to UK residents, will the app accept a number change with a number from outside the UK (and Europe for that matter)?
  2. If 1 is affirmative, is the change process quick, as I will only be away for a week,
  3. If 1 and and 2, does the app tolerate frequent number changes without getting upset?

I hope these are sensible questions!