I am sorry that you have had a frustrating experience with the crowdsourced logos. Our process for collecting, using and then providing a response based on your information is clearly not where it needs to be just yet.
To tackle the few specifics first… @lee-am and @RowanTreeRoos, I can see in our system that the logos for Q Park and Hare Preservation Trust are included in the merchant information and should therefore be showing in your feeds. Do you think you could take a look and let me know if they are not there? If not, there must be a bug and I will ask an engineer to look into it.
In terms of the general approach to logos (and sorry if you have read this before in the other merchant thread), if you provide a website url, if the twitter logo is not of good enough quality, and if an image url or file is provided that doesn’t look right, we don’t use them. By far the best way to send in a logo is by sending in the twitter handle. We have a very cool tool which allows us to quickly use this if appropriate!
I think that there is something important coming out of this, though, and that is that we need to make the whole process run a bit more smoothly. I am not sure what we could do to let you know if your feedback has been used or not, but I will speak to our product manager, design team and engineers to see if there is something that might help. If you have any bright ideas, do let us know!
The interaction we have with our Community (YOU!) and the feedback we get is very important to us so we definitely want to try and find a way to make the experience of providing us with feedback as seamless and satisfying as possible. That clearly means letting you know why feedback wasn’t used, in those cases when it isn’t.
Thanks for bringing this to our attention, and please be patient with us as we try to make it a better experience