Months ago, HMRC sent me a letter about a tax refund I was owed. They said they’d refunded the money to my TSB debit card.
I contacted them to tell them that they couldn’t do that, because I’d cancelled that particular card. They said that instead they would pay to my bank account, rather than through a card.
A few weeks later I received a letter telling me that they wouldn’t be paying the refund because it had already been successfully paid. I checked again, it hadn’t. I contacted HMRC and told them this, they continued to argue with me.
I then contacted TSB to chase it at their end. They confirmed that they hadn’t received the funds. I went back to HMRC who said they would launch an investigation and to contact them again in 6 weeks.
6 weeks passed and HMRC sent another letter saying that the money was definitely paid successfully to the cancelled card.
More back and forth.
TSB have now checked AGAIN and are moving my complaint to their Missing Credit team.
I feel like money I was owed many months ago has gone forever. I’ve missed opportunities because of this money that I had plans for. Everyone insists that it’s not their problem.
I know this isn’t a Monzo issue but from back in my TSB days, but has anyone dealt with similar and what was the outcome? How do I get this resolved?