Merchant Names and Logos - Updating has become hard work


#36

You have to submit manually submit non social media logos through the in-app chat and usually explain where you got them from (I’ve never seen them change otherwise).


(Hugh Wells) #37

Essentially, the reason you can submit other “stuff” in the Twitter field and it getting added is a bug. It requires the COp to go and find the logo and then paste it into another field.

When a Twitter username is submitted, we automatically cache that logo. When a image URL is pasted directly in by a COp this isn’t cached and I’m sure you can understand all the trouble that can cause with SSL and when the URL becomes dead…

In a few weeks we’re going to stop people manually adding image URLs that aren’t cached (ie. through Twitter) and I know this is not what you’d like to hear. I’m pushing for engineering time to fix this so we can cache logos from other sources :slight_smile:


#38

Ahh OK, I might go back and do that then!


#39

So Twitter accounts entered in the field (e.g. entering “@Monzo” in the field) should update automatically without a COp? Or am i misunderstanding


(Hugh Wells) #40

Nope, they won’t update without manual review but they will autofill a field and cache the logo


(Dan Baker) #41

How do we submit icon changes for direct debits.?

My two credit card direct debits don’t currently have icons.


(Jack) #42

The same way as you do for merchants. At least that’s how it works on iOS.


(Dan Baker) #43

Does that require a payment to have been made using the direct debit? Doesn’t seem to have an option in the direct debit itself.


(Jack) #44

I beilive so yes


(Dan Baker) #45

Any way to suggest a logo before a payment is taken?


(Jack) #46

Not that I’m aware of :thinking: but it will apply to all previous transactions when done anyway.


#47

No there’s no way until the direct debit is first taken unfortunately :persevere:


(Dan Baker) #48

Okay, thanks for the speedy reply guys! I’ll wait until I pay the bill then :slight_smile:


(Kelvin Papp) #49

Do updated merchant logos apply retrospectively, or only for future transactions out of interest? I’ve never noticed and can’t think of any examples I can check…

I should read threads properly before posting! :see_no_evil:


#50

Shame to see the logos and names being taken away from urls. Would be handy if you could add from other sources like Facebook.


#51

Being able to add logos from JustEat would be really useful for independent restaurants and take aways - most don’t even have Facebook let alone Twitter. Also, I think the logos on JustEat are the correct size.


(Brexit Day Is Gonna Be Shamayzing.) #52

Merchant info… Manual labour since 2015 :joy_cat:


(Dan Harvey) #53

Tried changing a Wetherspoon logo but they’re no longer on Twitter. Grrr


(Jack) #54

Message Cops, they should be able to resolve :slight_smile:


(Kieren) #55

Little bug I’ve spotted… when a Scheduled payment Merchant is updated - the old name/logo is still presented in summary > Bills, and Help tab for transactions with that merchant