Merchant Data Corrections

Mine is fine also

1 Like

Is that one you’ve just updated or was it like that already? It seems to be just new transactions for me in the last week or so which are Lidl Gb [name of town/city] and without the logo. There were a couple of other people further up in different locations with the same.

I had to enrich it last year because it wasn’t linked

Lidl ni though

1 Like

Cool, it must only be some locations that have updated their transaction data recently then.

1 Like

Any updates from Monzo on what’s happening with merchant data?

1 Like

I have the same issue with one Lidl payment. This was when their payment terminals were offline. So there offline payments show up differently. I’ve been reporting that transaction 10+ times but gets never fixed.

1 Like

Nothing

Does someone from Monzo fancy confirming how many times I need to submit a fairly basic merchant feedback request to update BT’s logo to it’s new design? I must’ve submitted it over 10 times now, why is it not being accepted?

Also…good job guys. My patience is pretty much non existent when it comes to merchant data now. It’s such a shame.

5 Likes

I really hope 2020 sees improvements to this. I’ve now over 60 merchants that I’ve submitted corrections for, multiple times for each. It’s frustrating.

4 Likes

I’ve started to give up tbh until there is any improvement in this area.

5 Likes

Used to get the data for various merchants that I used updated and it was pretty smooth but for a good while now it’s just inconsistent and broken to the point I’ve just given up now as if you try use the chat as a last resort they now refer it to specialist and even then it still doesn’t get fixed.

1 Like

It would be helpful if Monzo could confirm if they have given up on this or that they’re still interested in improving it.

8 Likes

Going by the posts as of late and people’s feeds lately I don’t think Monzo are doing much with it at the moment if anything just need more clarity on this though because with broken merchant data it just makes the app look untidy and kind of takes away one of the reasons why we use it, so I’m really hoping this system that was in the works gets looked into again and the merchant data is fixed to a working standard.

1 Like

It’s starting to feel like a big ‘f**k you’ to loyal users who are spending their own time to help Monzo improve their data. I’d rather them come out and tell us to stop wasting our time.

6 Likes

You’re not alone dude kind of feel the same way I’m just annoyed that when I see my feed when I’m scrolling names are incomplete, no logos, locations are a complete shambles it’s just frustrating to say the least.

2 Likes

Agreed, logos are one thing but when the actual merchant names and locations are wrong then it renders most of the app useless :frowning:

2 Likes

Agreed the fact that people are noticing it even more now means something has to happen this has gone on for far too long now just want proper system in place this one doesn’t feel me with confidence in the slightest and going long periods of time without even a slight update is upsetting.

2 Likes

Personally ive noticed that if i submit twitter logos recently they get sorted within a day or two.

Its when i submit other requests these arent done so could be a case of when some COPs have a small amount of time theyre doing the easier ones :man_shrugging:

I think it’s not 100% but most of the time when I have used my card it has be corrected and as you mentioned it’s huge job just to re write the system from scratch.
I mean monzo is still growing and I sue with time it get better and problems will be solved.

@simonb would we be able to get an update on this as its been a while i believe?

Last thing i remember on this was that uk wise it was being ignored but the us team were beginning to look into the lack of merchant data in the us and how to possibly handle this the best way possible.

Any of this overlap? Can we expect this to be looked at or cam we just stop wasting our time caring about this all?

1 Like