Here’s one that’s been bugging me:
Should really be Avanti West Coast at this point. Been trying to get it corrected since I made the transaction, with no luck 
It’s the same on mine and it randomly got changed a while back then I managed to get it changed back when it was still Virgin Trains but with how merchant data is at the moment you’ll be lucky if it gets changed this year.
So when using the app the transaction comes through as an online one which is right but for some odd reason when using the website it comes through with an address which shouldn’t be the case so I’m just hoping this gets sorted out properly.
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I had the same thing the other day. There should be a button or something to say ‘This should be an Online Transaction’. There’s no way to flag that, currently. I tried typing the note in the Twitter field 
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Either someone at Monzo is trying to be funny or someone’s having a really crappy day. For some reason all my Graze transactions went from Online to somewhere in London (I forget where). So I thought I’d submit a request in the address edit to see if Monzo would see and flip the switch back to Online. They went one better…
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Does anybody here ever get LinkedIn showing up correctly first time. It clearly says LinkedIn in the payment thread at the bottom of the screen, but every time it’s a mess. 
Was thinking how it’d be really good if Monzo implemented some kind of user trust system (similar to Waze, maybe), where when you hit a certain level of changes which had been accepted, any future changes are applied automatically (with someone Monzo-side reviewing sporadically)
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Honestly believe this is the ideal solution.
It really would be a win win:
- Takes away the pain of slow updates
- Adds to feel of engagement for User
- Lets COps get on with proper customer service
Downside:
- Why are my Greggs purchases now showing as I bought them from ‘Shit Pies’?
- Oh, here’s another cock in the merchant photo
- Why has this been changed from Apple/iTunes to iTunes/Apple again?!
Crowdsourcing may have its place, but I don’t think this is one of them. I’d much prefer Monzo to get around to updating their merchant tooling and making it easier for COps to deal with reports quickly and accurately.
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My Shell that’s actually BP still hasn’t been updated.
Interestingly, I was speaking to customer services on the chat yesterday about something else. I asked about the merchant data correction, he said he’d fix it. Then a few seconds later came back and said he couldn’t fix it because it’s a major company and changes to big chains have to go through extra verification. He said that’s probably why it’s taking so long…
Which again begs the question, how did it get changed to ‘Shell’?
I’ve noticed recently that Online merchants aren’t getting updated (all the ones I’ve been submitting anyway), but I’ve had a couple of ‘physical’ transactions get updated already.
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So yesterday ordered from Pizza Hut via their website and it’s come up with a location when clearly it was an online transaction so it just seems a lot of these are just being missed and therefore don’t look like they will be getting updated anytime soon.
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Ok seriously, the very variable speed of corrections is one thing, but then I see an entire company actually getting changed to the wrong name for a single location…
If it is a low priority then please do not rush to change large companies please!
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Seems almost like every transaction you do online now has an address it just doesn’t make any sense it’s online it’s obvious I didn’t go to Hong Kong. I just want this to get sorted out ASAP as it’s getting really irritating and beyond the joke.
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On that point I have some sympathy. For one month my Google subscriptions changed to be a Google office in London rather than online despite being the same recurring card payment. When a merchant that large cannot get things right then one despairs a little for Monzo’s chances of keeping on top of things. Obviously not helped by granting some wrong requests…
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Yeah it’s happened with some other merchants on my side as well that are reoccurring and was always an online transaction now they are showing as an office in the US haha can’t win so will just leave it now and see what happens in the future.
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One does wonder what goes through the mind of someone buying a train ticket and thinking “Hmm, South Western Railway, what’s that? Better stab in Wikipedia’s name for the station I left”
So true I’ve seen some corrections that are just comical and then they eventually get changed but why it happens in the first place amazes me.
Stepping back from specific examples and grumbles, I wonder if anyone from either COps or wider Monzo is able to let us know rough handfuls how many corrections there are per day. Handfuls? Dozens? Hundreds? Thousands? Tens of thousands??? It would give us a better idea how manageable (or unmanageable!) this task is
I imagine the Twickenham one has something to do with the fact that the new station concourse has just opened with a load of new ticketing facilities.
How this has ended up changing the entire SWR network though, I have no idea!
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