In its current form if a logo exists in their system it isn’t updated automatically. It still needs to be checked my Monzo first. This is what’s stopped, the Monzo check.
It’s the last day of April today, wonder if they are still working on it?
It seems now that when I shop online the merchant’s name sometimes has ‘sp’ in front of the name which I guess makes it less likely to be found?
This happens when you use Shop as the same happens with my merchants and some others were updated in the past but a lot just have sp in front now.
Just spoke with support as I’d noticed loads of my merchant logos were incorrect. Mainly via connected accounts
Said they’re not processing any of the corrections that come in atm. Person I spoke with said they are working on improving it but couldn’t give any timescales
One of the biggest merchants I spend with is now broken, so frustrating as it has broken all the analytics
I’ve just had this. Seems to split it by individual shops as opposed to company
It’s getting worse and no sign of any update on why it’s happening sadly.
It’s absolute crap and gives me much less of a reason to use Monzo as my main account.
Chase surprisingly has a lot of merchant data, some Monzo can’t seem to get right or doesn’t exist.
It has gone from their USP to just Utter S h i z and P e e
App is also very laggy
Just had another regular one come up wrong. Really annoyed.
Yep, struggled a lot with that in recent weeks too.
It’s getting worse and worse…some subscriptions even have different names now
Used to like this feature a lot when it worked but it’s progressively got worse and even when you try to update it there’s literally multiple options of the same merchant so you don’t even know how it will get fixed or even updated, it’s a real shame to say the least.
Even when you select one it doesn’t actually change the merchant data for your transaction.
It really is a shame as this was genuinely one of Monzo’s USPs at one point.
Thing is back in the day these would change now as you say nothing happens anymore.