Allegedly it’s being fixed next month according to a post earlier in this thread Merchant Data Corrections - #3892 by venerable
Fingers crossed as it’s been neglected for some time and it needs some TLC so hopefully it will be a good update.
I am getting things have been correct for years all of a sudden changing and I know this place has not changed its PDQ’s or anything like that and if they did I very much doubt they would be using a name that has not been in use for over 10 years now.
One thing I’ve noticed is that on some connected accounts, logos and names show up correct when pending then go away once the transaction isn’t pending.
HBO Max on my Amex had the logo and name all correct but now it’s not pending:
I submit the change requests but sadly haven’t seen any update in months if not a year now.
Did Amex change the name how it shows in their app?
Does Monzo use raw data to align it to the pending data but due to the change on the other side it’s gone to basic category maybe?
From what I can see Amex didn’t change the data at all.
I’m sure there’s a reason it just seems odd.
Even when I type in HBO when searching for merchants it doesn’t show. They clearly have the logo somewhere I just don’t know why it wouldn’t appear in their known providers.
@AlanDoe would it be possible to get some insight from the team as to why merchant data updates have ground to a halt? It’s frustrating for users who submit changes and nothing happens. Thank you.
Monzo can add the logos, they don’t ask the merchants.
Basically all of the payments I make on my Amex display nicely while they’re pending and then change to messy once they’re processed fully.
Amazon while pending: “AMAZON”
Amazon once processed: “AMAZON.CO.UK*NW796152Y5AMAZON.CO.UK”
yep, annoying and messy.
Any updates from Monzo staff on the new merchant corrections system that is supposed to be coming in this month?
I think it’s been asked lots of times with no response on here.
Monzo staff used to be far more active on here but now only come on to announce new things then go away for a while.
Exactly, “supposed to”. With the silence I would suspect it’s years not months away and they’d be more likely to implement the global Visa/MasterCard system for getting logos like most other banks than actually have their own system.
Sorry Monzo team but the silence doesn’t help ease doubt it only cements it
It’s been radio silence for so long now I doubt we will get a reply anytime soon I’ve lost track how long it’s actually been, as others have mentioned Monzo team only pop up when it’s a new announcement then disappear again until god knows when.
Absolutely criminal I feel for you, it’s a lot of the big brands as well which doesn’t help need some automated system or something then that would help but nope nothing yet.
