I’ve submitted a few but only the names are getting updated (used Facebook and Instagram links for the logos)
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I’ve got a bunch I’ve submitted logos for which remain not updated, mix of Facebook, twitter, Instagram and websites
Also flex is still stuck on the old flow on Android (I know I’ve mentioned before, but it’s still the same: 
)
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I’ve had a name updated but not the logo, it was an Instagram link.
Yeah, I even cleared the app cache to force it to redownload all the logos.
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This caught me out today. Wetherspoons visit showed up as Paramount+ with logo etc. Even ended up reporting it as fraud.
Would deffo be helpful to see transaction type (contactless, digital wallet, online, chip & pin etc) on transactions - I bet it would reduce customer service contacts for Monzo.
Lesson learned that the original payment descriptor is shown at bottom of payment details screen
Amsterdam payment has updated on mine, after showing that massive random name it’s now just GVB
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I thought I should note that I have managed to get more updates through the last week, especially last weekend, than I have for months, so the new process does seem to be helping
My thanks to the lovely COps for your efforts in that regard, though I still feel it is a task you should not be lumbered with as an extra when demands are already great
Whether or not your request has been looked at, rejected, timed out or lost remains a mystery, as does how long you should leave it before submitting again and whether new submissions push down or back up older ones
Name updates still seem much more successful than icon updates, even though the two are meant to be linked, which is also a bit odd, but maybe down to technology rather than workload
I’ve pretty much switched to only submitting URLs now, and that is having mixed results
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Would that mean there is no Twitter dependency?
I have submitted using Facebook URL’s in the past as most places here are on Facebook over Twitter, I cant recall if it worked as I didnt go back and check but I do know icons have changed here, I just dont know 100% if my submission did it.
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Certainly the new process indicates a preference for URLs, but we have had no public explanation of the machinations behind the scenes, so what difference it makes is unclear to me
It is certainly the case that I find it easier to find a URL for a merchant than a Twitter account, or even an Instagram account
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By this I meant I provided a name and a URL for two merchants and the names were corrected/added, but there were no icons still. Updates around the same time, which could be indicative. Given that the processes are supposedly tied together I remain puzzled
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At least if URL’s are supported there is a chance it may use facebook links. So many here dont have even a site url and their email address is @ hotmail{.}com 
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Nothing more legit than a business with a Hotmail address haha
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There are still vans with @ btinternet{.}com on them but thankfully the older vans with freeserve have been scrapped or repainted.
I will have a trawl through my recent transactions and do a few tests. I note most banks are awful for icons and no fintech is great.
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This was one of them, so you be the judge 
It’s that the name gets updated and the icon doesn’t that puzzles me, when squashing the two processes together is the nub of the new approach
Is the technology not working in some cases, or is it left open for the second part to be skipped past by the actioner?
I had a case where the name was not updated, but an icon (not totally wrong) different to other branches was added. I also had another case where my submission was actioned (I noticed in real time), but the name was not changed and the existing correct icon was removed
Of course I know not as there is no feedback offered as to what was made of my submission (ignored/timed out, accepted, rejected, partially accepted et al)
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This would be next level from Monzo. This feature is superb. I went to B’ham for work a few months back and was frustrated to see at least two of the Neros didn’t exist anymore. A quick snap (it asks for images) and submit; an hour later I get a notification saying they’ve removed them.
This would be epic from Monzo.
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It would be great if someone at Monzo could do something about this one.
First Group use the same account for their delay repay payments across Avanti West Coast, Great Western Railway and South Western Railway.
Every few days these transactions will do a dance switching merchant names. It’s displaying ‘First Customer Con’ now, but was displaying GWR when it got paid yesterday and SWR this morning.
I haven’t submitted any corrections on this, but I’d imagine setting it to First Group and locking it would be the best thing to do.
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You need to feed it back to what you think it should be, and keep doing so until it’s resolved.
US account here, I don’t get asked this when I report a merchant under the new flow (just tried it 5 minutes ago). Is there an estimate for when US users will have it, or?