Also Transpenine Express. I got a delay repay from them as this. @tjvr could this be corrected to First Group and then locked so nobody can submit amendments?
You miss the point. People do keep correcting it, but correcting it with different things because First are using the same payment details for different purposes. I have had this before with a couple of places that are now fixed and locked from user submitted changes
I’ve given up submitting corrections; several haven’t changed with me sending their website and socials, so not sure what else I can do.
US accounts have the new flow too, so assuming your app is new enough, you’ll see it. The button you tap to give feedback will say “Improve name or logo”.
As I said above, we skip the “What’s wrong?” question if the logo is missing.
It’s still not locked though - when locked the ‘improve name or logo’ option wouldn’t show. Maybe that was @tjvr intention as the ‘what’s wrong’ message will show because there is a logo…
We actually only hide the option to give feedback in extreme cases where we receive a lot of feedback for merchants that we are very confident are correct.
Never had an update on anything I’ve submitted and they’re pretty standard companies. Asda and Karhu.
Ah, I missed the “if the logo is missing” part. In every case I’ve submitted something so far, the logo’s been missing. I’ve submitted a couple of merchant corrections with websites so that their logos can be added.
I’ve had another three merchants today where the name I suggested was picked up - they were recent and obscure enough that I know it was me making the suggestion - but there is no icon still
@tjvr could this be a gap in the process, technologically or otherwise?
I have also had other cases further up this topic when setting the correct name (manually?) removed the existing icon, which also does not seem right
Happy holidays Tim, and thanks for all your work on this
I’ve also had a lot where the name has been changed, but not the logo despite there being one you can absolutely use. I’ve got to the point of just keep submitting it until it’s changed by brute force.
Could it be that certain team members are only doing part the job inadvertently?
Also, the most annoying one I’ve got it a bunch of withdrawals from Premium Bonds. I’ve got loads that are correct and 4 that aren’t, but I now don’t seem to be able to get the 4 corrected.
I submitted two about 15 minutes ago.
Both have been updated (!!) so there must be someone doing something at the moment.
That was my thought, but, as I say often at my own workplace, a problem is always the result of the system rather than the individual i.e. no singling anyone out here
So how is it possible to change the name, but not the icon, given that the new system merges the two suggestions for us and gives no other method?
To be fair both of my requests today changed the merchant name but no logos added. One of them is just a website so it’s fair but the other was an Instagram account so should have a logo.
I only enter two fields now, so it seems a little wild to me that the second can be routinely skipped - it is not exactly an essay
That suggests to me that it is either too easy to skip or to miss the second step, but should it really be so common to action the first but not the second?
I wonder if they collect metrics on this particular process and its sub-actions that would be of (internal) interest
It may end up looking successful or timely for the individual, but it does not end up saving the wider organisation (or me!) any time in the medium term as I end up submitting the same thing a dozen times across the year
Mentioned before, but a perpetual (minor) frustration is that I never know if my submission has even been seen, let alone actioned, overlooked or rejected. Sometimes requests seem to disappear into the void and sometimes they are actioned, often for the same merchants
It’s a definite frustration. I’ve had quite a few merchant names corrected recently but often the icon/location will remain incorrect. In the longer run surely it’s more efficient for Monzo to correct the merchant info once and for all and over time have a cleaner merchant database with fewer repeated requests needed?
I’ve still not got the new flow on my Flex card, should I by now? I’ve got it everywhere else.
I’ve just had one that was corrected suddenly appear back in its original garbled state. I suspect it’s because the transaction has now settled and it’s for some reason caused it to revert
I also still don’t and this was Tim’s last response to me relating to it… something somewhere hasn’t flicked over 
I don’t have it on my Flex transactions, which is a little odd as I had the earlier iteration of the new flow first there and have now gone back to a mixture of the originals since its wider roll out 
