My Mastercard chargeback was submitted in October and Monzo say they still don’t have any resolution. I asked them for an update and they said no. They said someone will only contact me once the dispute is resolved. Do the chargeback rules say that they’re not allowed to give any updates? It’s qui…

I have looked at your specific situation and I’m happy to go into more detail directly with you, if you’d like @urban :slight_smile: [image] thomas: Some customers dispute very minor problems, and ultimately the merchant is able to prove that. I think it’s also important to note that even if…

[image] thomas: The number of fraudulent goods and services chargebacks we get is too high That’s a real shame. Ruins it for everyone else :confused:

[image] thomas: As a general rule we don’t do up front refunds for goods and services chargebacks. The number of fraudulent goods and services chargebacks we get is too high. The way Halifax handled it was to refund me straight away, and then deduct the charge again when the merchant won the …

Guess it’s a mix of available capital (Halifax will have a LOT more than Monzo) and volume of potential fraud. In my head (no evidence!) Monzo is an easier target for fraud precisely because they don’t have resources/money to throw at it and its ‘online only’ so maybe some people think it’s an easi…

But since Monzo gets the refund from the merchant as soon as they issue the chargeback, it’s not a lack of available funds that’s stopping them.

Yeah, but if Monzo don’t get the chargeback for 9 months, that’s the time period you’ll have to wait. I think what others are saying is that some banks, with more capital, will give you your money before Mastercard return it? Anyway, hope you get it sorted soon.

No, Monzo already has the money: Successful chargeback dispute raised_hands:t3raised_hands:t3 When we raise a chargeback, we send a message via Mastercard to the merchant, this immediately moves the disputed amount straight to Monzo (plus a chargeback fee).

Ahhh ok. Then that sucks even more.

Chargebacks can take a long time more so if they get disputed but if monzo have it hopefully it won’t be much longer.

[image] thomas: Chargebacks are won when the other side gives up. They give up by simply not sending a response to us, and waiting to the countdown timer to expire. This can take up to 9 months depending on far a chargeback was escalated. This is really helpful info, thanks!

[image] urban: When we raise a chargeback, we send a message via Mastercard to the merchant, this immediately moves the disputed amount straight to Monzo (plus a chargeback fee). Yes, but the funds go back and forth every time it’s escalated. I don’t think anyone would appreciate the money go…

Mastercard chargeback taking more than 3 months

UK Help

urban 24 January 2020 11:12 18

No, Monzo already has the money:

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Mastercard chargeback taking more than 3 months

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