Make the help section public

(Frank) #1

I think it would be a great idea to make the help section public and link in with the features pages.

This way we (Monzo and general users) can start linking users of the community out to specific links and pages of truth. This may prevent as many duplicate posts and get people more used to using help for self service. :+1:t2:

So for example

Help page
FAQ page
Feature pages

  • Overdrafts
    —Page part 1 - details of the feature
    —Part 2 - FAQ
    —Part 3 - help (already showing overdraft results)

Hopefully this makes sense. :slightly_smiling_face:

(Richard Cook) #2

Hey @Frankiejr, interesting idea.

I’m trying to picture how this would look. Do you mean the in-app help screen, the website FAQs, or our website feature pages? (Like this one).

(Frank) #3

Kind of both :blush:

So the link to the OD feature page. You could add a section at the bottom to cover three pieces of information (All filtered to be overdraft specific)
FAQ information
Help Q&A information
Community links

Those thee pieces can also be more general stand alone pages to be searched etc within the website.

But then also it would be good to have the feature pages within the app so you can read up on what is available, how things work.

Though what I am not sure about, is FAQ and help the same thing, with FAQ then just showing the most read/popular Q&As for the feature and then Help listing the rest…:thinking:

(Richard Cook) #4

I agree! I think there’s real potential for Community threads to be living in lots of places across the website.

We’ll bear this in mind for any future site changes :slight_smile:

(Frank) #5

Thanks for listening :slightly_smiling_face:

That Overdraft page seems very lonely at the minute. It would be good to have the same for Direct Debits, , pots, etc.

Also it’s parent /feature/ doesn’t appear to be a page. I guess this is only more relevant when there are more pages to link to.