I signed up for the Monzo news ages ago, and almost forgot what it was about.
You really need a FAQ describing what you are, what you do, and how it works rather than pushing people to the forum to dig through a mountain of unsorted information.
So the IOS/Android pay thing you have.
How does the money get from my app to my bank?
How long does it take to transfer to my bank?
What security is in place to stop the sender recalling the money?
What if the money is somehow lost, who do i call to report it?
Is there a fee for sending money?
Do you do current accounts or saving accounts?
What’s the interest?
Can my salary be paid in?
How do I withdraw cash?
All this basic stuff is hard to find on your site, but dead easy to find on my banks site, Natwest, Barclays, Lloyds, etc.
It’s like you assume people know what Monzo is about, and that your a clique of people. You need to to cater to the people who have no clue what you do, or how you do it.
Love the idea though, and I’ll still be watching for future developments.