Lots of "issues" lately!


(Alex Sherwood) #21

This :+1:

Me too! :grimacing:


(Colin Robinson) #22

Guess I’ll have to take my Starling card out this lunch time :frowning:


(Jamie 🏳️‍🌈) #23

Isn’t Starling run by the same processor?


(Alex Sherwood) #24

Yes they are..

https://www.starlingbank.com/news/starling-debit-card/


(Nick) #25

Why is this also effecting the current account card?


#26

As has been said a lot… the current accounts remain online during all of these issues. Monzo made the right call to bring this processing in house and it is paying dividends currently :tada:


#27

It isn’t. The reason the errors come up on the CA App is they use the same status page.

We’d like to confirm that the Monzo current account continues to remain stable and running at this time


(Nick) #28

OK - how come the down-time message appears in the current account app as well then?


#29

Edited my message above :arrow_up:


(Rika Raybould) #30

We’re aware. We haven’t quite got around to changing over all the status page things for the current account app yet. :sweat_smile:


(Nick) #31

OK - that makes sense.


(Tony, Secret Lemonade Drinker) #32

Given the pre-paid card uses mondo.statuspage.io, could the CA not use monzo.statuspage.io (i.e. the new name)? That way they work in tandem for now, but when the pre-paid card is finally shut down we’d have the new name in place? Or is this one of those “keeping the name mondo for nostalgic purposes” things?


Current Account’s Status Page
(Colin Robinson) #33

And that’s what I ended up using this lunch time :fried_egg:


(Bob) #34

Paid for my lunch using Monzo prepay card at 12.46pm, no issues :grin:


(Tristan Thomas) #35

That’s exactly what it will be :slight_smile:


(Kevyn) #36

I hope you all read today’s email from Monzo.

Hi everyone,

I’m writing to apologise for the recent card outages you’ve experienced over the last week. Our card processor has been experiencing technical issues that they haven’t yet been able to solve and so on several occasions card payments have failed, in the same way they did back in March. These incidents have lasted anywhere from a couple of minutes to over an hour (on Tuesday evening).

These issues may continue for at least the next few days, so please ensure you carry a backup card with you from another bank. Unfortunately, we don’t know how long it will take our card processor to fix the issues, but we will always keep our status page up to date.

People across the UK have come to rely on their Monzo cards and if at times you can’t use your card, you lose trust in us. These outages are unacceptable. I want to personally recognise that and apologise on behalf of the whole company.

There is a glimmer of hope, though. Our in-house Mastercard card processor is now live and current account debit cards have been working well for the last couple of months, unaffected by these issues. We believe it will be a more stable base on which to run the bank.

We’re increasing the numbers of current accounts every month, with 20,000 available by September across iOS and Android. Our aim is to make the current account available to everyone at some point in October or November.

Thank you so much for your continued support and patience — I’m sorry for the issues you’ve had to deal with over the past few days. We’re all working as hard as we can to make sure this improves in the future.

Tom Blomfield
Monzo CEO and cofounder


(Bob) #37

There’s a thread about this email here:


(system) closed #38

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