Logged out, and contacts shown as new


(Thomas Welton) #1

Was logged out of the app.
The first login link took a while, so quit and got a second login link which worked.
When monzo opened again my contacts tab showed 10 notifications for “new contacts” on monzo even though they were all old


(Thomas Welton) #2

Same thing happened again this morning


(James Nicholson) #3

Hey Thomas, really sorry about this – there’s a known logout bug in iOS 1.9.1 that’s fixed in 1.9.2 (should be released towards the end of this week or start of next).

We’re also addressing slow login (usually caused by having a long feed) in iOS 1.9.4 – thanks for the feedback! :slight_smile:

This is unfortunately a side-effect of how we match up your contacts. We care a lot about privacy, so we don’t store them on our servers. Logging out removes cached Monzo data from your phone, so when you log in again we have no way to know whether a contact is “new”.

We should perhaps show all contacts as “old” (existing) on login – will have a chat with the product team about this :thumbsup:

Lots more info on how we match up your contacts to be found in this thread:

Thanks!