Hi everyone, I’m reaching out here because I’ve been completely locked out of my Monzo account for 2+ days now and nothing seems to work. Here’s the full timeline of what’s happened and everything I’ve tried: What happened: I had to factory reset my Android phone due to a software issue. After r…

Thanks Jay. One of the customer reps had already raised a complaint to the complaints team yesterday morning, but I haven’t heard anything back yet on that front. I did receive an email from customer rep advising me to log out of all devices, but since my phone went into a boot loop and I had to fac…

Locked out of my Monzo account after phone reset – need help

UK Help

davidwalton (Award Winning Hot Coral Analyst) 2 October 2025 13:43 4

You can also use the web portal for emergency situations where you can’t access/login to the app: web.monzo.com

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Locked out of my Monzo account after phone reset – need help

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