Amazon locked out my account and they asked for a supporting document, I sent them the bank statement but they refused it as it does not show my card number, any idea how can I solve it?
Can I request my debit card statement instead?
Do you use Monzo for Amazon? I ask, because bank statements donât normally have card numbers on them, but credit card statements do.
yes i used my monzo card for amazon
I think youâll need to sort this out with Amazon. Monzo donât offer debit card statements (Iâm not aware of any bank that does). Have you ever used a credit card with Amazon?
You can request a statement through chat which shows the last four digits of the card number.
We canât see the full card number in customer service for security.
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Any chance for a full automated system for requesting bank statements? Seems like a waste of customer service time for something that could be automated. At least the request, even if the whole flow isnât.
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Iâd be wary of this if the locked account notification came by email as it could be a phishing scam to get your card details - I say this having just had a similar sounding email to an email address that doesnât have an amazon account!
If in doubt, log into your Amazon account directly and check everything is up to date, either using their app or directly on their website, donât click on any email links. If youâve already provided card details, proactively freezing and replacing your card might be a good idea.
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Having sworn never to fall for one of these, they tried impersonating Amazon Japan, using Japanese language sent to the email I use for Amazon.co.jp telling me my account was being deleted for being inactive. Made sense as I havenât logged into it for maybe 5 years or more.
Everything except the headers seemed authentic. Had I not been vigilant when viewing it on my iPhone, I easily could have fallen for it. Theyâre becoming increasingly smart about this stuff.
Always check the headers. Dig into the alias youâre presented with. Often a genuine looking email is just an alias theyâre using to mask the real email which you can view on an iPhone by tapping on the senderâs email at the top of the email. And always verify the real URL youâre sent to when clicking on a hyperlink.
Or better yet, as you say, ignore the email and any links it contains, and go directly to the website yourself and login and check with them directly.
Do the same with any texts you receive from companies containing stuff like this too. I had a friend once get caught out by a text from someone pretending to be PayPal.
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Thereâs kind of a bunch of generic rules I follow with every email I open.
- does the email contain my name eg: no email addresses or even my full name (eg Steve Jobs) instead of âHello Stevenâ. Companies will generally never use your full name or your email address to address you.
- Who sent the email? Does the senders email appear legit? Eg: Mondo@monzosupport.com. Generally the sender domain will be the same as the website. So something@monzo.com instead of the above example.
- Does the title contain a click bait title with an attempt to create some sort of urgency? Eg: âPayPal: your account is about to be suspended. We need some information.â Regardless of if itâs a legitimate email or a fake. If you receive ANY email that asks you to perform an action, you should make sure you verify the sender as much as youâd verify bank details you were sending money toâŚ
- Does the call to action take you to a website with a suspicious looking URL? If it looks strange, it probably is.
- Does the website function as youâd expect? Often scammers just copy the HTML from the organisation they are masquerading as. If you try to navigate to an obscure page does it work?
Follow these steps and in general youâll be able to avoid most online scams.
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Or just follow one step - go to the companyâs website by opening a new tab and typing in the homepage link (or Google it, I guess), then log in to your account.
If your account genuinely needs attention, you should be able to see so at this point. If everything looks fine? The email was dodgy as heck, just as you thought!
The upside of this simple method is that you donât have to concern yourself with inspecting headers.
tl;dr, never respond to or click the link in the email.
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Yep no point going round the houses trying to check stuff on an email, straight to the website with a direct link and login to see whatâs up, if nothing or still not sure then fire off a response on contact us or phone them just to double check.
Email asking for updates⌠Deleted without doing anything else with it
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The problem with this is the whole urgency thing. A lot of people panic and miss obvious cues. Itâs the same reason why phone scams work so well. Often the target is pressured and the sense of urgency makes them not question whatâs actually happening. I completely agree itâs a great idea to just login to your account but for the majority of users who arenât IT smart, itâs jot the first thing they do.
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Funnily enough Iâve got this email in my spam inbox this morning, promptly deleted.