Locked out of Amazon account asking for payment verification

Amazon locked out my account and they asked for a supporting document, I sent them the bank statement but they refused it as it does not show my card number, any idea how can I solve it?
Can I request my debit card statement instead?

Do you use Monzo for Amazon? I ask, because bank statements don’t normally have card numbers on them, but credit card statements do.

yes i used my monzo card for amazon

I think you’ll need to sort this out with Amazon. Monzo don’t offer debit card statements (I’m not aware of any bank that does). Have you ever used a credit card with Amazon?

You can request a statement through chat which shows the last four digits of the card number.

We can’t see the full card number in customer service for security.

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Any chance for a full automated system for requesting bank statements? Seems like a waste of customer service time for something that could be automated. At least the request, even if the whole flow isn’t.

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I’d be wary of this if the locked account notification came by email as it could be a phishing scam to get your card details - I say this having just had a similar sounding email to an email address that doesn’t have an amazon account!

If in doubt, log into your Amazon account directly and check everything is up to date, either using their app or directly on their website, don’t click on any email links. If you’ve already provided card details, proactively freezing and replacing your card might be a good idea.


Having sworn never to fall for one of these, they tried impersonating Amazon Japan, using Japanese language sent to the email I use for Amazon.co.jp telling me my account was being deleted for being inactive. Made sense as I haven’t logged into it for maybe 5 years or more.

Everything except the headers seemed authentic. Had I not been vigilant when viewing it on my iPhone, I easily could have fallen for it. They’re becoming increasingly smart about this stuff.

Always check the headers. Dig into the alias you’re presented with. Often a genuine looking email is just an alias they’re using to mask the real email which you can view on an iPhone by tapping on the sender’s email at the top of the email. And always verify the real URL you’re sent to when clicking on a hyperlink.

Or better yet, as you say, ignore the email and any links it contains, and go directly to the website yourself and login and check with them directly.

Do the same with any texts you receive from companies containing stuff like this too. I had a friend once get caught out by a text from someone pretending to be PayPal.


There’s kind of a bunch of generic rules I follow with every email I open.

  • does the email contain my name eg: no email addresses or even my full name (eg Steve Jobs) instead of “Hello Steven”. Companies will generally never use your full name or your email address to address you.
  • Who sent the email? Does the senders email appear legit? Eg: Mondo@monzosupport.com. Generally the sender domain will be the same as the website. So something@monzo.com instead of the above example.
  • Does the title contain a click bait title with an attempt to create some sort of urgency? Eg: “PayPal: your account is about to be suspended. We need some information.” Regardless of if it’s a legitimate email or a fake. If you receive ANY email that asks you to perform an action, you should make sure you verify the sender as much as you’d verify bank details you were sending money to…
  • Does the call to action take you to a website with a suspicious looking URL? If it looks strange, it probably is.
  • Does the website function as you’d expect? Often scammers just copy the HTML from the organisation they are masquerading as. If you try to navigate to an obscure page does it work?

Follow these steps and in general you’ll be able to avoid most online scams.

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Or just follow one step - go to the company’s website by opening a new tab and typing in the homepage link (or Google it, I guess), then log in to your account.

If your account genuinely needs attention, you should be able to see so at this point. If everything looks fine? The email was dodgy as heck, just as you thought!

The upside of this simple method is that you don’t have to concern yourself with inspecting headers.

tl;dr, never respond to or click the link in the email.

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Yep no point going round the houses trying to check stuff on an email, straight to the website with a direct link and login to see what’s up, if nothing or still not sure then fire off a response on contact us or phone them just to double check.

Email asking for updates… Deleted without doing anything else with it

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The problem with this is the whole urgency thing. A lot of people panic and miss obvious cues. It’s the same reason why phone scams work so well. Often the target is pressured and the sense of urgency makes them not question what’s actually happening. I completely agree it’s a great idea to just login to your account but for the majority of users who aren’t IT smart, it’s jot the first thing they do.


Funnily enough I’ve got this email in my spam inbox this morning, promptly deleted.