Fraud - transaction on amazon

Help
1

Hi. I noticed in the morning an Amazon transaction that tried to occur but didn’t go through luckily as I haven’t enough money in the Monzo account. I tried the Monzo App and all I got was to request a new card and freeze the current one, which I did. 4 days later, the same transaction tried to occur and it didn’t go through as the previous card was replaced

While I have now a new card, I am a bit surprised that I didn’t get any call or alert from Monzo. And I tried to chat which took a lot of time without any agent replying.

I ended up removing all my funds and I am planning to remove the DDs to another bank.

Anyone had a similar issue? What should I do other than changing the card? I see it a bit lazy from Monzo not to alert clients from fraudulent transactions. The Amazon transaction was done outside my account. I checked my account and nothing was logged. So it should be another person. Usually I should receive for example a Monzo alert whether I authorise this transaction or not. Nothing of that occurred. A bit of alert to me to remove my funds especially no human support was provided.

2

Millions purchase from Amazon every day. It’s not an unusual type of transaction therefore the risk profile wouldn’t be high.

Do you have an Amazon account? How much was the amount?

Are you sure it’s not a subscription to Prime/Music/Tv whatever else they have? Around 1 year ago maybe?

Usually if you have a free trial with them on old details, they can attempt the payment on any new stored details used to purchase a recent item.

1 Like
3

Hello. This is not my Amazon account . It’s a small amount £10. It keeps recurring trying to get that money. Strange no one from monzo can detect it’s a fraud or investigate to see the source . I replaced my card but also zero’ed my account in monzo too

4

I got money fraudulently taken from another Amazon account not so long ago.

(Let’s blame Lyca for that one although I can’t understand how the payment went through.)

But when you see attempts from the cancelled card it doesn’t really matter. For some reason Monzo shows you them, I can’t see how that can be helpful, but you have the option to turn off notifications from cancelled cards. Then you won’t be bothered by them again.