I have been through every team, process, new account, replacement cards, lost and stolen cards, everything.
Talked to Apple, my device is fine, talked to Visa, they donāt care - both of these explain itās handled by Lloyds which it is.
Addressed that here, as it does make me wonder, but Iād also think with a brand new card, or 8, it would be fine.
Iām curious if itās a maximum attempt limit within 12 months, and that would be July - I did remove and add my card a bit last year.
Still, itās just daft. Iāve had a fair bit of goodwill, probably go through the same rigmarole with Halifax if I can be arsed, just for the free money.
Just does not make any sense, and unlike most banks, Lloyds refuse to get an engineer involved to both look at it or fix it, and telephony teams talk the script theyāre fed, so itās overall pointless.
Was curious if notifications had any improvements. Curiosity definitely killed that cat.
Update:
Called them to unblock, cleared security on the IVR, cleared security when they answered, told them the app is locked, she tells me to log in to the app, line drops.
I call back, security, security again, canāt unlock or resolve the payment; itās being handled by a back office team with no fixed time frame Iāll just get a text once worked.