Oh, this is the one 
I would genuinely love this. Tempted to get it printed on vinyl and stick it on lol!
Don’t suppose you can send just the card part in high quality 
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Want!
Obviously this is very much personal preference, but I think the new horse design and the green is just really garish. Glad lots of people like them!
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That horse looks like it has just swallowed a Hue bulb on full white-bright
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Why is this so accurate.
I now wish it was glow in the dark. Or at least UV-reactive.
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I will have no trouble finding this card in the dark 
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The green card looks better than the Platinum one.
Can I get a card?
Yes, bye.
I know I didn’t respond instantly to the chat but I was told it’s not a live chat. So in my opinion they shouldn’t have closed the chat like this. Just feels a bit blunt and unhelpful.
And now new agent saying they can’t do it. I’ll go back to them in business hours next week in the hopes someone more competent responds.
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Well, that’s not a great interaction.
In fairness (and I hope you see the humour here), your query was dealt with in the literal sense (you asked if it’s possible, they told you it is and how to do it). 
You’ve gotta ask more assertively! I’d like to rather than is it possible to.
Probably just a human making a mistake and providing the scripted response for how to order one, without reading it themselves, and marking the query resolved. Or it was just a bot being a bot.
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Teacher at my school says that LBG support can be very hit or miss, with people telling you different things.
Interesting they can order it by chat. Halifax (on X) said I’d have to order it by phone.
I do see the humorous side. It’s like that one teacher that always said “yes you can but you may not” when asked if someone can use the bathroom. 
I think it was an agent whose first language isn’t English and so went with answering my literal question without getting the subtext.
Interesting! I might call them then.
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You can (or at least could last year) order it by chat for Halifax (and Bank of Scotland). Probably the agent just didn’t know what they were talking about.
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Seems to be a common theme that they send out conflicting information…
They’re worse than NatWest, and I’ve hit the rock bottom on NatWest support.
I used to have a teacher who did this and he was the most annoying person in the world. And he taught ICT aswell.
Pisses me off more than customers asking me “Do you work here”.
No, I decided to wear an Asda uniform for a f*cking laugh. Yes ofc I bloody work here.
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Contacted them during business hours and boom, card ordered over chat.
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That’s decent.
Is it possible to yell “Live Human” at the HFX/Lloyds Chatbot to get a human on the chat immediately. I think it works for NatWest.