I changed my email in the Lloyds app and the prompt said it will be changed through out the entire LBG group. I did, and they changed for Halifax, and Lloyds car finance… immediately.
Even when my wife changed names with Halifax, her Lloyds was immediately updated too and the staff at Halifax actually told her to not bother with any other LBG provider to change the same details
It would seem the disappearance of the Life Insurance policies from the summery screen may have been a bug rather than an improvement.
They have now re-appeared for me 
I’m hoping they can fix the dark/light bug via a server side update also. And, ideally allow people to re-order accounts too.
I do agree the policy in summary seems a little silly.
I’d rather they added a show/hide option to the reordering page. We can then choose what to see.
I’ve noticed we’ve not heard much from our LBG people on here lately. I hope they aren’t too impacted by the news of outsourcing.
Do we know if this includes digital transformation teams? Putting aside whether it’s right or wrong, the impact on the people involved and their motivation levels can be quite extreme.
Fingers crossed they are at least allowed to finish the app (or at least the reordering part! 
)
I hope this is also the case. It could be coincidence, it could be they’re keeping quite, or something else. It’s their choice of course for the most part.
Reading between the lines it sadly looks like, tech included, resource is being sought elsewhere. I hope this doesn’t negatively impact the app design as it looks really good and has been very stable to date.
Just giving an update to my ongoing issue!
The refer markers on synectics solutions are apparantly correct and they won’t remove them - couldnt answer me when i queried why future applications were clear.
Have to wait on a letter now for next steps but they kept reiterating that the refer marker was for their internal use only and shouldnt be the reason for other banks declining even basic bank accounts.
You will never get this to work. It’s a device risk profile issue as far as I’ve read. Lloyds can’t fix it, Apple confirm time and time again no problems with my device.
It only happens with LBG and no other bank/provider.
Welcome back! 
the new Bank of Scotland app is here. I am whelmed.
I had what seems to be the same problem as you my platinum card wouldn’t work no matter what they tried for 3 months then a week or so ago just worked still working now. i did make a complaint but i doubt that had anything to do with it.I’m still using iPhone 14 Plus btw
I complained twice a while back, ended up closing my Lloyds account 
I have a Halifax current account which doesn’t work with Apple Pay still as far as I know.
Super app?
The summary screen uses space more efficiently, but it all feels a bit basic. The navigation bar at the bottom has Lloyds green in it, and doesn’t function consistently (two of the options bring up a full-screen page, the other three don’t.) There’s also obvious way to differentiate my BoS and Halifax accounts.
It just feels a bit ‘generic bank app’ - apart from the splash screen, there’s nothing in it to say it’s Bank of Scotland. The Halifax one feels a lot more on-brand.
Although, I do think overall, there isn’t much that they could do to make it more in line with BoS because there really isn’t much to their branding. Their brand is basically their logo, blue, green, with some red, and some pictures of Scotland. I would say the branding of Lloyds overall is just more unique so will stand out more
Good luck getting that. I’ve been waiting for a letter “which should take 3-4 days” for over a week so that I can sign it and send it back to them to open the CC up.
Don’t accidentally click out of the credit card checker or reapply 29 days into the 30 day reset period, kids.
Already starting to get somewhere with other banks though - RBS accepted all my evidence and my Synectics SAR showing Lloyds inconsistent reporting and overturned their decision to not offer me an account so it’s a start 
So, you’re OK with RBS/NatWest/Ulster. Do you have to work your way through the other groups?
Yup - RBS/Natwest/Ulster are now happy to accept me as a customer and confirmed it was due to the data held on Synectics.
Santander also didn’t uphold my complaint despite giving them the same evidence so will need to take that to the Ombudsman - they did also confirm it’s due to Synectics.
Happy to bank with RBS going forward but more about clearing my name with the others for peace of mind really more than anything incase this bites me in the backside in years to come.
Why RBS over NatWest out of interest?
I’m in Scotland