Can anyone shed any light on this issue please?
I am trying to get through on the chat facility but I am not getting any responses to trigger a chat. 
I have a Visa Dispute and it has been 3 months since it was raised and it’s got messy so need some help from them!
Try the phone number on the back of the card?
I will if I have too but I chose Monzo as I like the ability to chat. I rarely have time to make calls etc but thank you 
I will call if I can’t fix it.
You can also email help@monzo.com from your registered email. (Or any email , but your registered one will make it easier )
Hey 
What was the last message your received from us on the chat about out of interest? Did it mention that it’s being escalated to another team?
(Having a guess here without being able to see your account) I’m wondering if this might have been escalated to another team if it’s about an ongoing dispute 
That would mean it’s sat in their queue instead of the normal chat one so COps wont see these messages while we wait for another team to take a look.
Best way to double check that is to call up using the number on the back of your card, the team will be able to take a look to see what’s going on for you 