Limited Support Hours for Prepaid Cards

(Evan Davis) #1

I’m still on the prepaid system.

When I initiate a chat, I now get a pop-up saying support is limited outside 9am-6pm… which is fine… except I’ve sent 2 messages on Friday, one out of hours and one at 5pm. Neither have even been read.

How limited is your limited support supposed to be?

(Hugh Wells) #2

Hi Evan,

Really sorry to hear this.
I’ve just passed this on so someone should reach out shortly if they haven’t already done so.


I am on prepaid as well and today I got a reply in chat within 5 minutes.