At the moment, it isn’t possible to contact support.
How do you know if you are on the ‘early bird’ or not? Thanks.
You will be paying £3 and not £6
Thank you 
I hope that the new team are seeing these comments and there will be a response soon 
Since this topic was split I don’t think anybody has tagged @tomdavies, so I will, just so he doesn’t miss this 
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The £3 per month option is considered early bird or legacy AFAIK
The team responsible for the new product aren’t responsible for sorting any of this out. That was the whole point of splitting it out.
Then who is?
Rest assured, they are 
We’ve been working on an update on what the team’s been up to this week (and a response for the questions in this thread specifically too), but Tom’s had to push back to tomorrow unfortunately:
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Hopefully someone other than a development team. That’s not really the skillset I’d point at this sort of issue resolution!
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I asked them about the refund yesterday - they escalated to a specialist and haven’t heard from them for over 36 hours…
I asked again about a refund and I got a message saying it’s been passed to a Plus specialist. Since then I’ve received an email saying I’ve made a complaint and they are conducting an investigation. I never mentioned a complaint in my message, I just asked for a refund cos others were. I’ve not had a response from a specialist yet in chat either.
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Good luck, the complaints process is awful 
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Oh great! 
Took 4.5 weeks for me to get a response to my Plus cancellation
I asked late on last night about the £3 early bird deal. Got moved across to someone from the Plus team this morning. They cancelled it on the spot and it all went from the app straight away. I did not ask for a refund, nor was I offered one, if that indicates any difference in approach
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Thank you @cookywook 
I’m not wanting to come across as being super negative. I just would like to know some more detail so I can make a properly informed decision about my subscription. I can certainly hang fire another day for the update
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I don’t mind the wait so much, it just the crappy inconsistencies with Plus. Some people get a refund others don’t. Monzo didn’t need to raise a complaint if they’d just done the same with me as others 
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The inconsistency is extremely poor. Some people receiving refunds, some people being refused, COps claiming that the original Monzo Plus was fully built including the ability to add on extra features (it wasn’t)… the silence from Monzo is deafening!
Surely someone can come out and give an official update on the refund situation? The right thing to do is refund all those customers who showed faith in Monzo by signing up to ANY form of Plus and have been let down.
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Agreed.
Monzo need to sort this ASAP.
Refund everyone who’s ever had Plus and cancel the remaining terms.
How hard is that?
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