Apparently everything is being addressed tomorrow along with some updates 
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My money would be on tomorrow’s update not addressing blanket refunds for all, though I’d be very happy to be wrong about that.
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Presumably they’d need to deduct the interest earned from any refunds
If they like, although a good will gesture amounting to a few pence would be something. Deducting that would be a bad move IMHO.
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I can certainly see the complexity. There are early bird, first version and bundle people.
Some upgraded, some are entirely new and others have a mixture of features/bundles.
It hurts my head thinking about all the possible combinations 
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“We are only refunding early bird Plus customers because they signed up expecting some things we are no longer doing, However for other customers (like me £3 earlybird V1), we have built the features you paid for”
I specifically signed up to Plus on the promise of adding insurance and things as marketed but it didn’t happen. This is my arguement. Refund refused
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OMG… What type of customers Monzo have?
Moaning about £15-30 refund… You are able to terminate Plus subscription- fair enough
Lloyd’s charged me £80 in fees…
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Exactly what happened with me, i also never registered it as a complaint, but got the same response as you 
.
However i did get a message from a " Plus Specialist" after repeated contact to ask why no response apologising profusely and cancelling my plus.
No offer of a refund and quite frankly i really haven’t got the energy to chase it anymore, i’m simply writing the £3 fees paid to date off and put the whole ridiculous affair down to bad planning on their part.
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I had to ask on a number of occasions when a response from a “Plus Specialist” would be forthcoming.
Eventually it was 
Interesting as they have never refunded me and i was an ‘early bird’ adopter, i did ask for it in the message before i got a response from the “Plus Specialist”.
As i have said i have written the whole damn thing off now… it was a disaster from the start… simply have NOT got time for organisations who do not know how to plan and launch properly 
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Its quite poor really. I will be switching out when my complaint comes back. Was only £15 but i have a bad taste in my mouth now
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Lloyd’s also supplied you with a consistent and valid product.
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Total inconsistency as evidenced here and other forums, however as i have said im not bothering to force the issue now.
Yes. And Monzo offered Plus Card, 1.5%, Monzo.me link while we waited for new features. They amended their plans and now we are eligible for early termination… why Monzo should issue a refund?
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We were waiting for plans aswell. You guys are getting refunds automatically. Others in same situation as me have got refunds and others refused. It isn’t fair on others. The 1.5% was only in the last 2 months. The monzo link isn’t really worth anything imo
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You would though wouldn’t you . . .
Wow. I haven’t been on the forum for a while so just found out all the mess with plus. I will wait till the update tomorrow then work our whether to cancel or not.
Got mine cancelled but no refund because:
We’re currently only offering refunds for the Supporter Bundle of Plus since that has been cancelled. Other variants and bundles of Plus we’re not able to refund since the features were offered as described
This doesn’t seem to fit with people above who were on the early bird £3 pricing that have been refunded. Personally I was on the £6 pm before they introduced the bundles, and it seems that contained the exact same set of features as the early bird did.
Unless I’m wrong on the above, there seems to be confusion amongst the support staff as to what is actually going on in regards to cancellations and refunds?
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I’ve been refused a refund a few times, made a complaint a while ago, no response and I’ve renewed my conversation with them again today and got the “I’ll pass you onto a specialist” boilerplate that also never receives a further response.
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