Legacy Monzo Plus Issues

You forgot about the ability to add services such as insurance products etc. This was the main selling point of Plus.

New subscribers were allowed to do this and arguably got everything that was promoted to them, but early birds were never allowed to. It was always :soon:


Pair this with your analogy though:

And the analogy isn’t quite right. If you ordered food and drink and paid and it didn’t come - yes, get a refund.

But what really happened is more like:

  • Go to bar (a bar with a restaurant).
  • Order a drink and ask for a food menu.
  • Drink arrives.
  • 15 mins in, after you’ve had your drink, waiter arrives and says theres a problem with the kitchen so it’s closed for the day.
  • You wouldn’t have ordered a drink if you knew you weren’t going to eat there.
  • Disappointed, but still had drink. Didn’t get the option to order food that you wanted.

I’d like to add an extra line into this :sweat_smile:

So you’d naturally want your entry fee back too :smiley: because as you said, you wouldn’t have paid the entry fee (Monthly Plus fee) if you knew you weren’t going to spend the evening there and make full use of the services on offer.


If I could also add a new line… or two


they will get fined for not treating customers fairly

What have I started :laughing: :joy:


Yes I was about to say it😂

I got my final response today after my complaint - it was well before the deadline too which was nice.

Very happy with what was offered so no more whinging from me :laughing: I can finally put this behind me and concentrate on being hyped about other upcoming features :tada:

My advice to others would be to take the time and put your grievance into a structured complaint and have a chat with the advocacy team - they’re actually quite nice and understanding.


Absolutely agree with you on this bit - the thread here suggests that the complaints which are structured around specifics are refunded, where as those which are not specific in the complaint do not.

From my experience I can say that this is spot on.

Initially I received the same templated response that someone posted earlier on here. Turns out that they had missed my email where I’d written everything in detail with all my supporting evidence - it was then revised and their new offer was much fairer.

So I can now say that taking the time to write a detailed report with all the facts will help :slight_smile:


I did the same and also received a result which was satisfactory.

1 Like

Hi everyone! Just a quick update that we’ve now cancelled all Supporter bundles for Monzo Plus, and sent out emails to everyone affected.

We already emailed everyone on the Support Bundle at the end of September, and refunded them for the time they paid for (plus interest). And now we’ve fully cancelled any active Support bundles themselves.



If you had the benefit of the service (even if you didn’t explicitly use it), then Monzo are quite right not to offer a refund, surely? Like a gym membership that you didn’t make use of, you cannot expect a refund just because you didn’t go.

What plus bundle were you on?

For what it’s worth, there’s plenty of people in this thread who made a complaint on the grounds the service wasn’t delivered as advertised, and were able to get partial or whole refunds.

Monzo have been a bit spotty in refunds on Plus, it seems, but people have been able to get some money back,

1 Like

The people who got the refunds were broadly the people who could demonstrate a particular something in their case wasn’t as advertised. To the best of my recollection, these were early plus sign-ups who’d not gone through the full flow so didn’t have any of the bolt-ons (eg travel insurance). In their case they were promised that they’d be able to bolt-on packages down the line, but the bolt-ons never came and were dropped. And that’s why in those circumstances they could put down an argument for a refund.


Please move this into where it’s meant to be, but is there any reason why I’m still paying for Monzo Plus?

I don’t mind if it’s simply going to the company coffers - although I’ll gladly accept a swag bag…

Surely you’re the only one who can answer this? The option to cancel has been available for a while.

I know, but I was wondering if there were actually any downsides to cancelling.

I mean, they won’t send me a new card or take away my MonzoMe name, so technically I’m assisting with paying interest, no?

If you’re not using the travel insurance or you’re making less back on your interest than you are paying, then there’s no downside in cancelling

1 Like