Labs Feedback: Joint Accounts 🤝

[glasgow]

Hi @anon8696188 new joint account cards are almost ready and you’ll be asked in app if you’d like to swap your joint account card for a new one. Here’s a sneak peek of what it looks like:

Making Monzo

@anon8696188

other thing is that then trying to set up a direct debit with some companies are not working as well as Thames Water and Eon energy

There’s a wiki thread around sort code acceptance. Thames Water doesn’t look like they have updated their sort code list in quite a while! Eon there’s a workaround by phoning or using live chat and asking them to cancel the direct debit and then setting up a new one and it should work

@alexs

EON update 19/12/2017 - EON have a bug in their system, you need to call up and advise the call taker to cancel your current Direct Debit and set-up a new Direct Debit. This will then be accepted! It may also be possible to do this via live chat!